Lanura Apartments and Hotel — Hotel in Ho Chi Minh City

This is a very nice Hotel. I've enjoyed staying here for the days that I have. There are a few things that should be looked into on the property. First, the Gym is a very nice set up but there are two exercising bikes that does not work properly. I have been here several times and the results of the exercise bikes are still the same. Secondly, the STAFF is Great. I have had no issues with Staff although the policies of the Hotel aren't as strict as it should be. There were guests who were very comfortable smoking in the hallways with no smoking 🚭 signs through out the property. Staff and the Security team should be more mobile and visual when presenting comfort and Safety on the property. The Kitchen team is very relaxed in their positions. They seem to hurry more with closing down the kitchen at 8pm, rather than making sure guests are satisfied completely before shutting down. This experience was uncomfortable with the Restaurant. For examples, food being 1 hour or more late, food not cooked according to guest liking, the orders in which the food is placed, we received the orders after guest who arrived and placed their orders. That is very unacceptable. Hotel is beautiful and Staff is helpful overall. Hopefully these matters could be looked into 🇻🇳👌🏾

6/21/23 Criticism amongst the Chef. The Kitchen behavior haven't changed since the last visitation. Arrived two days ago and the first night here they had one Chicken Burger 🍔 left. The wait is still lengthy in which my family & I couldn't eat together due to the food being served 20-25 minutes apart. Again, very unacceptable based on efforts of the Kitchen's advertisement. Two orders of Chicken Pho was placed but there were only one order avaliable. I then placed an order for the pork noodles to also be told that the dish was also unavailable. There is a huge effort to market the Buffet, but a huge lack of effort to construct and stabilize the lack of effort with food selections on the menu along with wait times. Food is extremely important in providing hospitality. When the Kitchen isn't right, lack of Moral and Responsibilities is presented. Also I do point out that the waitress take on a Great deal of the Kitchen's(Chef) Mistake which is NOT her responsibility to do so. Management👀, you provide a great place and location but this is very unacceptable once again. I see both sides of where Efforts are placed, and where...

Hi Sir/Mdm, have stayed a couple of times and will be back at Lanura next week.

However, I would like to seek clarification for my check out earlier just now as I had to rush off to the airport.

My booking name is Shermann Foo, stayed in room 312 and 311 for the past few days. Earlier this morning I checked out room 312 first, and I enquire about coming back to room 311 to collect my luggage before I head to the airport by 2pm. I was told that that I just be back around 1 pm plus and it will be good. However, when I'm back, I am asked to pay 150000 dong as I was told that its chargeable which was not mentioned earlier when I first checked out in the morning. Maybe there was miscommunication but I appreciate some form of clarification before I head back to the hotel to stay next week.

Apologies that I had to rush off to airport earlier thus I couldn't ask for more clarification on site just now and I just paid first. Thank you! Looking forward...

I am American and I had an easy time texting on WhatsApp I am here for 8 nights. I came here to stay between surgery at Ganghoo Hospital. They gave two free welcome drinks which was nice The food is great, my only complaint is limited restaurant hours, but once I actually left the hotel and walked around I found an abundance of food nearby and even cheaper. The room is comfy (sometimes too cold! ha!) there is a gym and a sauna that I wish I got to use, but its decent. I used a refillable water bottle but they brought me two free water bottles each day too Clean towels each day. Very clean, very convenient to the hospital and marts, pharmacies and food. Wifi has been great which is my most...