Would say hotel is clean before I see a cockroach|housekeeping is smiley and efficient even if they shout a lot which prevent you from sleeping from 6.30 am.|Staff from reception is not efficient at all. |Hardly understand and speak English, not keen on customer service: it took 4 days to catch a second room key as each time the lady at reception found a new reason not to provide, what was the point?|Our A/C remote was down one night, it took 10 minutes for them to replace it, but the big deal was the porter came with his dirty shoes in our |room. When we asked him to take them off, he did and gave us (customers!) his dirty shoes to put them outside for him?! |We stayed there 1 week and were disappointed by these 2 persons who show bad customer service and waste all the good job others try to do.|Customers of the hotel is near 100% Asian... So you must be prepared to expect noise and disrespectful behaviors from most of them.|I am Asian, and can t bear this kind of behavior.|Breakfast is Asian, so 1 bowl of soup and 1 drink. |Will never come back as standards of this hotel is far away from ours.|31€/night, not good value.|Last thing: quite far...
Read moreWe are from Canada. It was the first time visiting Vietnam so we didn’t know what to expect. We stayed at this hotel in room 401. The room was very clean and spacious. The hotel is near grocery stores, street food, eat in restaurants and the most amazing bakeries. We felt very safe there. The hotel has its own little restaurant too. We spent a lot of time there just sitting and observing while having Vietnamese coffee. The hotel staff were very attentive and honest. The guards jumped at any chance to give us help. When we took a taxi they opened the taxi door and helped us get in . Upon our return the guards would come to the taxie immediately to open the door and assist us. They even helped us cross the street. The front desk staff were amazing. They were welcoming , speak English, and are very polite. I viewed room 407 while we were there .its a lovely room, roomie, clean and has a balcony. I’d request this room if I returned to this hotel again. I would recommend this hotel to all my friends and family. I’d give...
Read moreit was so great to found this hotel in district 5! it was my 2nd stay here,would definitely chose this hotel for all my future visit. great location, all within walking distance.they have everything in here compare to district 1 which was more to the high end and costly. , the fashionable clothes, shoes, food, restaurants, dental, beauty salon, ur daily amenities etc etc...u name it, they have it all here. ||The staffs were extremely helpful and friendly..we were trying to find a moneychanger and we approached the reception despite provided with the direction, we were a bit of lost after a short walk, we approached the reception again and we told them we couldn't find the shop, the next thing, the staff got one of the housemaid to walk us all the walk to the moneychanger shop. The bed was very comfy and the cleanliness of the room was in tip top. They have this long stretch of shops on both opposite of the road that never seems to end, everyday, i discovered new stuff(clothes) to buy haha..it's a...
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