SAZI Erato Hotel - Free Breakfast/Airport — Hotel in Ho Chi Minh City

I planned to stay for one day initially, after a red eye flight. It was close to the airport, and the desk was open 24 hrs, so I was able to quickly buy a room, which was awesome.

What was less awesome was when I came back the next day to book another room, and the first room's window was unable to close. Normally wouldn't mind, but it was on the first floor, so I asked for staff assistance. They decided that the window wasn't closing, and changed rooms to one which stank of cigarette smoke, so I asked it to be changed again (I specified no smoking in my booking). Instead they brought in an ozone machine, not telling me what it was, and proceeded to let it run while I was still in my room. After about an hour I noticed breathing problems, so went to the front desk to ask what it was, only to be told it was an air purifier and safe to use. You're supposed to evacuate a room before using an ozone machine, since it's toxic and can cause lung damage, and after I explained all this to the staff they apologized and moved me to the family suite. Apparently, they'd only recently gotten their license to use it, and the staff hadn't been informed of how to use it (all this conversation was happening over google translate, since they didn't speak English).

An interesting end to my trip in Vietnam, to say the least. I get that this is an unusual event, and otherwise it wasn't an unpleasant stay, hence the...

I frew to Vietnam late at night. I booked this hotel because of its location. I arrived there at about 2am. I knew that it was too late but the receptionist didn’t say anything when I said hello to him. Also, He just gave me the key without any explanation and pointed at our room. Once again, it’s too late, I tried to understand him. Unfortunately, the air-condition wasn’t working in my room. I had to wake him up, since he was sleeping on the sofa at the lobby. He was totally irritated that I asked to fix the air condition. He almost threw the remote control while he was fixing it. Meanwhile, he was saying something to other man who sitting at the lobby in Vietnamese. Of course, I had no idea of what he said. But, at least I’m not an idiot so I knew that was bad words. After fixed the air-conditioner, I asked the wi-fi password and he let me know very fast. All I had to do was ask him several times again and then he just left.|I finally reached the limits of my patience and my sister wanted to move an other hotel. I guess he knew what he has done, because I asked his name so that I wanted to complain but he pretended not to understand English suddenly. Anyway, I paid to gain those worst memory and thanks god not to visit with my mom and dad sadly..|If you wanted to visit this hotel, avoid to check in at night time or when...

We arrived completely exhausted at 00.45am. Were told that the room, which we had booked two days in advance, was not available due to current renovations. They sent us to a hotel around the corner, where we had to pay more than previously agreed to for a room that (I) hasn't seen a cleaner since 1950, (II) smelled intensely of smoke (I'm getting lung cancer even thinking about it now) and (III) provided a bed as soft and comfortable as solid rock. To top it all off, none of the staff was friendly (in neither hotel), nor did any single one of them speak one word of English (we were connected to someone on the phone, who after one minute just ceased to speak after not even getting the most vital informations across). The only consolidation I have right now, writing this with disgust in my face on the edge of a bed I really am repulsed to sleep in, is that I will only have to spend three hours in this room. My recommendation to anyone reading this post is thus to stay far, far away from Erato Hotel. You are better off spending the night on a wooden chair of an airport waiting...