ibis Saigon Airport Hotel — Hotel in Ho Chi Minh City

I booked a 4 night stay here and only stayed 1 night so far. My experience with the staff has been extremely disappointing! I really feel like they have been discriminating towards me as I am a Vietnamese American female traveling solo from the US. Given I’ve only been here for 1 full day and 1 night, I’ve seem to come across poor service throughout the hotel. The room is nice, tidy and clean (housekeeping and room service employees were great, super helpful and nice). The pool is nice (pool employees were super smiling and helpful) and they have a sauna that closes at 10pm, not 12am as written in their room brochure. I tried their pizza last night that is located on the T floor where the rooftop bar, gym and swim area is located. The pizza was good and the chef was friendly. The other male employee working at the bar kept hovering over me and insisted that I could only order the style of pizzas they had listed on the menu and could not customize it myself. I kindly asked the chef if it was still okay for me to choose my own toppings, as I had already started picking and he was more than happy to let me with a friendly smile and attitude. A foreigner male had ordered a pizza just right before me and I noticed he didn’t seem to have any issues with any employee approaching him about him picking his toppings. I had 2 slices, finished my beer and took the rest in a box to eat downstairs in the lobby. (They charge separate VAX fees for drinks 12% and food 10%). I realized I needed a napkin and went to grab literally just 1 napkin out from the dispenser located at the Starbucks in the lobby and I had 2 of the Starbucks employee approach me to tell me I couldn’t use their napkin and for me to ask the front desk for a napkin. I was a little taken back by that as the napkin was already in my hand and they literally asked me to put it back in the dispenser, which I did of course and walked over to the front desk to ask for a napkin to eat my pizza. The hotel itself is a good value as it is spacious with plenty of lounging spaces and chairs. They have 2 computer stations to use in the lobby and plenty of seating with charging port’s available. Today really topped it off with the service of the employees towards me. I was on FaceTime with my friend from the states that wanted to see the Starbucks tumblers they had available as he likes to collect them from different countries. I was slightly bent over only for a few seconds to show the tumblers to my friend and I also have my bikini under my outfit. A female employee that works the front desk approached me from behind to tell me that my outfit was inappropriate and my shorts were too short. I was a bit confused of what I was hearing since I was on a video call and turned around to see the employee and she repeated it to me again and walked away after I awkwardly said okay to her. It really made me uncomfortable because the front desk employees were all huddled together clearly talking about me and starring (2 male employees, 1 female manager I assume in a black blazer and the 1 female employee that felt it was very necessary to make that walk across the lobby to tell me that). This hotel is literally located across from the international airport (hotel offers shuttle to airport with appointment). I would of expected better treatment from their staff. I would reconsider staying here if you’re a single Asian American female. I haven’t left my room since then as I feel very uncomfortable with the lobby staff judging me and giving me obvious looks. I want to change hotels but unfortunately I will lose $270 USD that I paid to stay here. I went and bought myself flowers just so my stay can feel more pleasant after what...

I’m writing this review as a fully paying guest, an ALL Platinum member, and someone who has stayed at Accor properties all over the world – and I can confidently say that my experience at Ibis Saigon Airport was one of the worst I have ever encountered.||||Let me start with this: if you’re considering staying here expecting basic hospitality, cleanliness, and professional service – look elsewhere.||||Upon arrival, my wife and I were placed in an upgraded room. While this was framed by management as a grand gesture of goodwill, it was in fact part of my Platinum-tier entitlement. That’s where any semblance of a pleasant stay ended.||||What followed was nothing short of chaos and embarrassment:||||My wife personally went down to the lobby to request a frying pan and a small amount of oil – standard requests in an “apartment-style” room.||Over one hour later, after four staff visits, we were still missing basic items. The final delivery included dirty utensils, and the staff member even questioned why we were asking for more, saying she had “already brought everything.”||When I followed up with reception, they referred to my wife as “your friend in the room.” This level of unprofessionalism and casual disrespect is unacceptable – especially after providing her passport at check-in.||I ended up cleaning the cooking items myself at 10:30pm, after an hour and fifteen minutes of delays. The frying pan, when it finally arrived, was greasy and unhygienic.||After voicing my concerns to the Front Office Manager (Ms. Chau), she acknowledged the poor service and even offered to return the 3,000 points I used to partially pay for the stay. I appreciated the gesture at the time – only to find out, days later, that they had retracted it.||||Why?||||Because the hotel had now decided that the room upgrade (which was part of my tier benefits), a couple of drinks, and a complimentary fast-track airport service (which they offered, not me) somehow cancelled out their own failed service delivery.||||To justify this, the General Manager emailed me a list of “extras” they believed I had received – including keeping the rooftop bar open until 1AM (which I never used) and listing down costs of “compensations” that were never offered in lieu of the points. It felt less like customer care and more like a petty financial audit – one that insulted my intelligence and completely ignored the initial reason I complained.||||Rather than owning the mistake and honoring their word, the management team decided to weaponize “service gestures” retroactively, blaming the guest for accepting what they themselves had voluntarily offered.||||The tone of the final email was particularly galling: rather than taking accountability, it leaned on emotional appeals like “we are hurt that you are disappointed because we gave you our best.” I'm sorry – “our best” should not result in dirty cookware, delayed service, disrespectful language, and broken promises.||||This is not hospitality. This is damage control disguised as professionalism.||||I left this hotel not just disappointed, but staggered by the arrogance of the management team – especially the General Manager – who preferred to highlight their own perceived generosity rather than listen to a guest who was clearly let down.||||I’ve stayed in budget hotels with better service ethics than what I experienced at Ibis Saigon Airport.||||I will never return, and I urge future guests to think very carefully before booking. There are plenty of other hotels near the airport where respect, efficiency, and actual hospitality still...

It was the first time my husband and I were visiting Vietnam and since IBIS is a reputed hotel, we didn't think before booking our room here as we landed in Ho Chi Minh City. Moreover, the booking clearly stated that we would get free transport shuttle from airport to the hotel and from hotel to the airport.

We landed at 3 am in the morning at Ho Chi Minh City with no one from the hotel to receive us, as promised. We had a lot of luggage with us as well. Since the hotel was about 900 metres away from the airport, we decided to reach the hotel on our own.

When we confronted the hotel about their unprofessional behaviour, they were not at all apologetic and gave us a lame excuse of not having any information about this (where clearly we had booked the room a few weeks in advance).

Our trip was made in a way that we were leaving to go to Ha Noi and on our way back, we would be returning to India again through Ho Chi Minh City and had booked IBIS hotel for our way back too. All these bookings had been made in advance even before we landed in Vietnam. So before leaving for Ha Noi, my husband made sure he gave all the details once again to the front office team so that this time we will not have any hassle while reaching the airport with our transport shuttle.

After few days in Hanoi, when we returned to Ho Chi Minh City, we landed at the airport at 1:00 am. As we took our luggage out and waited, there was once again no one from Ibis hotel to pick us up from the airport. All the emails and telephone nos listed on their website are wrong so despite making several attempts, we were not able to get through them.

My husband and I decided that this was getting to much and we were really frustrated. My husband walked to the hotel at 1 am in the morning while I waited with the luggage in the airport. It was a frigthening experience for me as I didn't know the language, did not have any way to contact my husband or anyone else and was a very scary wait for 20 minutes until I saw my husband coming in the vehicle to pick me up. Is this the kind of treatment guests deserve Ibis?

Also would like to say that the rooms were clean and this is the only good thing about this hotel. In terms of being warm and friendly, the staff at this hotel were cold in their approach overall. While expressing the agony we went through, the staff didn't bother apologizing and just gave a namesake response.

During our stay, even while eating breakfast buffet, the staff were not friendly, always in a hurry to clear our plates, not checking in with us about what we want etc.

One last thing I would like to add is that there was no team skills at all. No staff knew what was happening as information had to be kept being repeated and with a poor deliverance in terms of what the guest actually wants.

Will never ever again want to go to any ibis chain of hotels after this...