Swandor Resort Cam Ranh — Hotel in Khánh Hòa Province

Sugar-free? Wifi-free.Prepare yourself for all the excuses available in the world if you are planning to visit Swandor Resort.I reserved three nights and experienced two and a half days without Internet access. If you have arrived with the intention of meditating and escaping from the dopamine-addicted world, welcome! Regrettably, the purpose of my vacation wasn't, and I contacted the lobby every day for Wi-Fi connectivity issues. Once again, these are Wi-Fi issues. There were no earthquakes, tsunamis, tornadoes, or sudden lightning strikes. I would like to direct half of my unpleasantness to the lobby. They have consistently responded, "We will fix it, Madame," but nothing changed. Was it a recorded message?Oh, I will have to mention the customer center right next to the counter for the other half. They promised to fix the Wi-Fi until day two, 9:00 a.m. and did not.I would never have expected the displeasure to reach this level until the third day. The employee raised his voice to me. It was who picked up the call when I called the lobby.His defense was that he was just an employee and did not know the issue. Yes, and of course, I am a customer who has a right to expect a fair return on my payment. I would like to ask if requests for Wi-Fi service in a five-star hotel are considered excessive. It is unfortunate that the intense emotions were part of the ‘service.’ I went back to the customer service area. It is miserable that this is not a lie. It was the most dreadful experience I have ever encountered at a hotel.Perhaps five stars for letting customers experience a remote time from the city. To the employee whose name I cannot recall, your imaginative excuse that all Vietnamese hotels are currently having Wi-Fi issues due to the ocean was innovative.I am genuinely appalled by your attitude in addressing the problem as a complaint. I would like to clarify that this is not a mere complaint unless you include ‘official’ at the beginning. Consequently, I stated, “My service is guaranteed to include Wi-Fi.”I was not anticipating, "Wi-Fi is not included in the all-inclusive service because it is a public property amenity." From the moment she accessed the reservation site and the "Property Amenity" section, I was in complete awe.What a delightful approach to a customer having WiFi connectivity issues at a five-star hotel! I appreciate your kindness in continuously disregarding Wi-Fi issues, which led me to have a Zoom meeting on the bare floor of the lobby of Building B. My cellular data ran out without warning in a room without Wi-Fi. The awkward gazes were unpleasant. It was not my intention to be on the bare floor. It was surprising to learn that it worked on the lobby. Do oceans exclusively cause problems on higher floors? I thought it would be the opposite.I still remember the conversation."We said that we would change your room, and you are saying that you do not want to. We are helping you. What do you want?" What do I need? Is that an appropriate question? Did I look like someone who was taking advantage? You said that it was a help. My stance is the contrary. I would like to repeat again.Are requests for Wi-Fi service in a five-star hotel considered excessive? The rooms have been changed on the first day. When I called immediately after checking in. When I called several times about the same problem, It was late, and the room was a mess. We were checking out the next day. I had no choice because there was another scheduled meeting. There were no problems with the Internet in the new room. This could have ended from the very beginning if I was not disregarded. Clearly-not-dear Swandor Resort, your service was beyond awful. Your terrible services and responses will be highly unappreciated. I will never forget the hotel’s name and mark it as the number one hotel to never visit again in Vietnam, full of excuses and...

Outstanding Experience at Swandor Cam Ranh!

My recent stay at Swandor Cam Ranh was nothing short of exceptional. From the moment I arrived, I was greeted with warm smiles and impeccable hospitality, setting the tone for a memorable vacation.

The resort is perfectly located near the airport, making it incredibly convenient for travelers. For those who wish to explore, a reasonably priced shuttle bus service to the city is available, but honestly, the resort offers so much that I don’t want to leave.

The rooms are spacious, well-maintained, and thoughtfully designed for comfort. Every detail, from the cozy bedding to the stunning views, speaks of quality and care. The all-inclusive package is a true highlight—offering a wide array of dishes that are an explosion of flavors, catering to every palate.

One of the standout features of Swandor is its unique activities. I had the pleasure of joining a Yoga Fly class, an experience I’ve never encountered at other resorts. It was engaging and added a special touch to my stay. The evening entertainment programs were lively and fun, ensuring there was never a dull moment.

The staff at Swandor go above and beyond to make you feel valued. Their attentiveness, professionalism, and genuine friendliness made me feel like a “VIP” throughout my stay. A special mention to the thoughtful welcome gift for “Anniversary Trip” —it’s gestures like these that set Swandor apart.

Swandor is a resort that truly understands the art of hospitality. Whether you’re looking to relax by the pool, indulge in gourmet cuisine, or engage in exciting activities, this place has it all.

I wholeheartedly recommend this resort to anyone looking for a perfect getaway. It’s not just a resort; it’s an experience that leaves you with wonderful memories and a desire to return.

Thank you, Swandor team, for your dedication and exceptional service. You’ve earned every bit of praise, and I look forward to...

DanTuong and Le Hang,

Swandor Hotel offers an exceptional vacation experience that blends comfort, elegance, and outstanding service. From the moment you arrive, you’re welcomed with warm hospitality that sets the tone for your stay.

Accommodation The rooms are spacious, modern, and impeccably clean, with comfortable beds and thoughtful amenities. Many rooms offer stunning views of the sea or lush gardens, making every morning a delight.

Dining The food options are diverse and cater to a variety of tastes. The buffet provides fresh and flavorful dishes, while the à la carte restaurants offer an elevated dining experience. The themed nights add a fun twist to the meals, and the desserts are a must-try!

Facilities and Entertainment Swandor excels in offering activities for all ages. The pools are well-maintained and include both relaxing and activity-filled options. The kids’ club keeps younger guests entertained, while the spa provides a haven for adults seeking relaxation. Evening shows and live music add a lively vibe to the evenings.

Service The staff goes above and beyond to ensure guests are happy. They’re friendly, attentive, and quick to address any requests or concerns.

Location The hotel is ideally situated, often with direct beach access and proximity to local attractions. The private beach is pristine, with plenty of loungers and water sports activities available.

Overall Swandor Hotel is a perfect choice for families, couples, and solo travelers alike. Whether you’re seeking adventure, relaxation, or a mix of both, this hotel delivers a memorable experience. Highly recommended for anyone looking for a...