Halona hotel — Hotel in Phú Quốc

We had booked to stay for 7 nights and only stayed one. We would have checked out immediately only we had arrived on a late flight. ||Staff took our passports and refused to return them until check out despite this being illegal. This made me very uneasy. We arrived to our room to no safety deposit box even though this was clearly advertised on the hotels page on booking.com. when we questioned the girl at reception she couldn't understand us and got the manager who was incredibly rude and settled with offering to take our valuables himself and keeping them behind the desk (??). Speaking of this, you were required to give in your key to reception when going out and it was left unattended on the desk. The deadbolt on our door was broken and the door also didn't close correctly. The security in this hotel left an awful lot to be desired. ||Back in the room, there were ants crawling on the floor and bed. The bed was so hard. The shower was a pipe attached to the wall behind the door in the small bathroom. You wouldn't see it unless you were sitting on the toilet... outside was very unpleasant. There were karaoke bars going late into the night and when they eventually stopped we had to listen to hotel staff partying loudly downstairs until 3am. ||The following morning, we packed our bags to leave. We got our passports back with struggle. We were put on the phone to the manager who then had to attend when we said we were leaving. He was the rudest, most immature manager with extremely poor customer service. He demanded we pay for the full 7 nights even though our reason for check out was entirely the fault of the property. He balled up sheets of paper and threw them around the reception area and then refused to speak with us. The stand off ended when we agreed to pay for the one night. Disappointing is an understatement. An...

The place was dirty, and there were stains on the bed sheets. There was mold all over the room and the bathrooms. Spiderwebs, spiders, and ants everywhere. I even saw a cockroach... Apparently, this is a 3-star hotel? More like a 0-star MOTEL. Service was bad. Manager said it was our fault for not letting them know ahead of time and forced us to pay 50% of the original price for one day when we said we wanted to check out early because of how bad everything was there. Do I recommend this place? If you are okay living in dirt, then sure! If not, go somewhere else. There are other hotels that are much better. I recommend looking for other places near the night market. If you're looking for affordable, cheap places to stay at, then a good tip is to look for newly built hotels since they're clean for the most part. STAY AWAY FROM THIS PLACE....

An annoying experience we had was at check out (we had an early flight), there was nobody at the front desk. This hotel holds your passport at check in, and with no buzzer, we had to yell until someone was able to help us (I apologise to any guests I woke up!).||||The bathrooms need some work; they have the shower spraying right into the sink. Not to mention the poor drainage so the entire bathroom floor is constantly wet and slippery. Quite annoying since anything that touches the floor becomes drenched and dirty.||||Nearby karaoke bar had music blaring until the later hours. It was noisier than Sai Gon!||||The location is okay, with a short walk to the night market, and it is okay for the price. ||If you don't expect more than a bed to sleep in,...