Goodlife Health Clubs Carina Heights — Local services in Brisbane City

This review was for the old fitness first Gym. They have since changed the management to Goodlife that I haven’t got to deal with them yet. I’m planning to give Goodlife a go and see. I hope they have a better management.

(Fitness first- kept taking money from your bank account even if you formally cancel your registration with them. Also, they explain something and then let you sign on something else and use your electronic signature to put on any contract terms they want. It happened with me and with two other members from my family. I went there with a family member on Jan 2018 and met a girl on the counter, she took me through the process and made everything looks so easy and simple and offered us free trial for a few weeks, then she took the master card details and made us sign electronically on a small screen, she assured us that this is just to get us the pass cards to the club and all is free; then I found later that it was a two years contract that was never discussed or agreed and took me ages to cancel it with all the records I had. Also, I wasn't really able to get any benefit from the few weeks free trial or even make it to the club due to time and commitments, I think I only used it twice during the free trial, then before the free trial expires I sent them a notice of cancellation. I found later that they deducted money from my bank account since day one for both of us and the payments deductions are ongoing. Lucky I had all the records. It took me a few months to clear it all up with their management and main head office with a massive wasting of time and destructions. Today I found that a third family member has also found transactions made from his account for a few months after his formal cancellation! You have to be very careful if you have to deal with them. It is very disappointing to be tricked or mislead this way in this century! I wonder what is happening to the people who don't check their...

When I left in April 2023 I wrote the following and never even got a reply.... a year later your payment provider is texting me about taking money.

And, I can't get anyone on the phone in a timely manner from debitsuccess. Crikey, how frustrating! I hung up and tried again choosing option 1 (for non-members). Thanks to Amelia for helping me out, as the payment text was related to other members of my family and getting that contact updated.

My leaving message...

Like I said when I cancelled the deal breaker for me was the broken equipment and never getting any idea when it might be fixed.

I'm on a specific training program and 5+ weeks with the seated leg curl machine broken meant I had to go asking my online coach for an alternative... and then the cable machine I used regular was broken, and the lat pull downs broke, and so on.

I asked to speak to someone about it and was either fobbed off or told I'd get a call - which never happened.

I'm guessing it was because nothing can be done. I specifically said to the receptionist that I'd be happy to help give you some feedback to pass up to head office, that this isn't okay... but nope, no call, nothing.

For me I put it at 0 out of 10 for effort somewhere in the chain, and since I bought from and interact with the nice and pleasant front desk staff, I'm guessing it is their supervisors who need to step up a notch or two.

I'm glad very to have found somewhere that fixes things quickly and yes, it isn't perfect, things break... but they're on it in few days at most. It is very busy, and 20 minutes drive each way,... I live 2 mins from Good Life Carina.... but I've given up on you guys completely.

I'll miss the friendly faces of PTs and fellow gym goers... but it isn't a social jolly for me. I actually want to meet my training goals.

The cardio machines - it's 50/50 whether they'll connect to the apple watch. The sauna has been out of action since...

Cant tell if scamming or just incompetent...

They keep charging me penalty fees for overdue membership, even though I've contact my bank and there is absolutely no reason why this should be the case.

First off it took them 3 months to first establish direct debit payments to my account and I had to make them manually, but they would only ever tell me when it was overdue. My bad, I guess, I should have asked if there was an automatic payment system, instead of waiting for the weekly "Requires urgent payment" messages.

But even then, I just kept getting those messages. There was plenty of money on the account specified, and it wasn't locked and the bank was well aware it was just my gym membership, but even so, for what ever reason, they couldn't take the money out automatically.

At this point, I've paid double my membership in fees because it keeps skyrocketing. one week it was at $80, the next week it was at $120 some how...

I put my account of freeze for three months so I could save up enough money to pay the cancellation fee, but they unfroze it at two.

I asked them to just stop the automatic payments and I would make them manually... They agreed... Cut to last night when I went to pay manually and surprise there was an issue with my account and I wasn't able to make any payments... So this morning when I checked, it said I couldn't make a payment because an automatic payment was scheduled for today. ._.

They didn't cancelled the automatic payments, so are they just trying to cheat me by forcing all these penalty fees on me with convenient excuses, or are they just incompetent? Because I cant make a manual payment when an automatic payment is processing... and since they are for some reason about to complete these automatic payments, its automatically going to enforce a...