EB Games - Grafton — Local services in Grafton

Bought a set of astro a10 for xbox Only one earphone worked We returned them obviously faulty on arrival Was told that its a setting in our xbox as they always try to be returned for this reason

These astro headsets default to mono output according to her. There is no setting on the headset itself only volume and mic Both our xbox's and both controllers were using stereo headphones prior and both only gave out mono on this astro so we were very admint we were correct in that they were faulty. We got a exchange set from eb even though she didn't believe us for one second She didn't note the issue or set them for return nothing The second set had clearly been opened and repackaged Box wasn't square had bang and bruises on it We decided to return them for a refund aswell we didn't even get to leave the shop or open the box.

We went to Harvey Norman for a set The box was square They were wrapped and packaged differently than the first set we got from eb And they worked straight out of the box both speakers mic everything.

Eb games Grafton are clearly just repackaging faulty appliances and reselling them and giving customers a hard time when they...

Issac is 10/10 amazing Ive been in and out of the shop for months deliberating a purchases of a Nintendo Switch. Not once did he try and trick me into buying it or try any of those slimy sales tactics so many places do He answered all my questions every visited without a fuss, sometimes reanswering questions I had asked before but forgotten the answer! Just a super top bloke! But thanks to the store getting after pay I was able to walk away today with my very own Switch! Im super excited and grateful to the great service Issac provided Highly recommended checking out Eb Games...

I’ve been coming to the Grafton store since 2011, and the customer service has always been great. The staff are friendly, helpful, and really know their stuff. EB Games should be proud of the team here

I truly believe this store is the gold standard of what an EB...