The costumer service we received yesterday from the store manager was the worst. We bought a big helium balloon and as soon we got out of the shop, it started getting flat. We immediately took it back to the shop and approached the girl who served us and showed it to her. She found a little crack on it and said She will replace it. Soon after she called the store manager on duty. He checked and said you hit it somewhere and it can't be replaced. There was no politeness in his words. He was not cooperative and his behaviour displeased us. Moreover, he was asking us that why we didn't buy plastic bag for a balloon because it's very delicate. We replied to him that the girl who served us, should have suggested us or asked for a bag because as a seller you are aware that this can happen and we aren't. We were surprised to hear his silly reply that the bag is required for a bunch of balloons and not for a single one and it's not free. I didn't expect that silly reply as you were giving me advise that you should have bought a bag and now changed your words. As a manager he could have approached us in a different way. He could have politely told us that sorry I can't replace it because it was not faulty and you have might hit it somewhere, instead of showing attitude. The girl who served us was fantastic, rather she apologised many times. We really appreciate her. We feel that the store manager should learn some manners and customer service skills from that young girl who apologised many times but he didn't even do it once and walked away with his so called attitude. The moral is if you want to replace or return the damaged item please be prepared for the arguments with this manager who has spoiled our mood on a very...
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Read moreI was at this shop today, and when I was at the counter to pay, someone asked me to check my bag! That was fine for me because I believed that’s part of their policy. So then I looked around and somehow I was the only one who got checked. So I asked the boy at the counter why they check my bag and not others. So the lady said to me that it’s part of their policy! Size of bag something like that. Okay I get that somehow why just me? I am suggesting if you are implementing such checking bag policy do it in a inclusive way not in a discriminative way. I was really disappointed the way they assisted me, is that because I am Asian? I am suggesting to uplift professionalism, and implement your policy in a...
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