Bunnings Chadstone — Local services in Melbourne

I am still gob smacked and can't believe the level of horrendous sevice I've received recently at the Chadstone bunnings location.

After ordering a product through special orders over the phone and being told I can't use my power pass trade card over the phone I decided to only pay a $500 deposit and pay the rest on pick up.

That's all fine so far, but goes drastically down hill from here. I was told my product would be in store on a Tuesday and I'll get a call. I heard nothing, I called in the evening to find its not in yet but i was ashore it would be there on Wednesday and promised I'd be called when the product arrived. That's fine I understand that's not there problem, but. When I called back Wednesday the first time on hold for 22mins being spoken rudely to by Karen I hung up.

To ring again 2hrs later to be on hold for 17mins and still couldn't get through to special orders. Then I ring again at night 12mins I get through to special orders to be told my order arrived that morning when I needed it and knowone could be bothered calling me to tell me.

So I go in store the following morning at 7am sharp. Will served me, I had to be put through a refund process for my deposit to then pay in full the total invoice to be able to use my power pass trade card. That's all fine but he hand balled me over to Gorgie. She was fine but stuffed up the refund process and while serving me would stop to service other customers and kept me waiting while other store members stood around with there hands in the pockets.

She called over someone called Mat who I believed was a manager. This staff member walked up to the desk looking like an unmade bed dragging his boots walking at snails pass. I thought to my self surely this couldn't be the guy showing all us customers waiting such blatant disrespect for our time. After breaking no ground speed records his guy comes over and starts tapping his fingers on the bench looking less than interested. To my shock, his was Mat. Everyone we are saved Mats here.

Geez I've never seen someone less interested in their job and wanting to order customer service in my life. At this stage I had to leave the store. After spending 30mins at the desk I had to leave I was now late for work.

I'll have to go back in yet again to pick up my product, hopefully with the correct paperwork this time. During this whole now 4 day process I had a girl go "oh my god" and tisk at me on the phone for asking her to get a rough ETA off the supplier and tell me things other stuff members had told me were wrong that indeed ended up being right.

I'm not some old retired bloke with nothing else to do but write up a bad review. I'm a 29yr self employed carpenter trying to run my own business. Most the staff in the store seem to be in my age group. If this is seriously the standard of employees and work ethic that my generation is putting into their jobs, well we are in big trouble as a nation. I've never been so disappointed and...

Sadly writing this note to all Bunnings customers and all other friendly and helpful staffs. I personally have twice terrible shopping experience at Bunnings chadstone Melbourne in July 2025 due to an Indian male manager named RAMAN and his arrogant and unreasonable attitude and behavior. I have no idea how the Bunnings management team evaluated on RAMAN to become a Store manager as his arrogant attitude towards to customer and lack of patience and professionalism on basic customer service skill and the store product knowledge .

By today 28th July 2025, I came to chadstone store was looking for a cylinder lock coz boxhill store is sold out but I bought something else in boxhill store too. After I have arrived the Chaddy store I fund the same product I just bought at boxhill store is on 30% off sale (written on the big box) (which is amazing), so I asked to get the on sale deal at cashier. The store manager RAMAN came and asked me where did I get the product with no polite tone and I answered him how did I find it. And then he points out this product is NOT ON SALE, with no any confirmation ahead which makes me looks like a fool. I believe he has noticed my awkward face and says he will double check. The result is no wonder, IT IS 30% OFF! But RAMAN didn’t say anything to apologize his arbitrary decision ( maybe that is how a store manager supposed to be like in Bunnings culture?how knows)

Ladies and Gentlemen, that is NOT the worst part!!!! Here we go, I said ok good to know that it is as it’s written 30% off, so I want to get the deal. RAMAN says YOU BOUGHT IT IN BOXHILL STORE AND WE CAN NOT GIVE YOU DISCOUNT ON THAT, BECOZ ITS DIFFERENT STORE PURCHASING. I was shocked and the cashier lady looks shocked too and so did my friend. Eventually I have gave RAMAN a problem solving idea (which supposed the STORE MANAGER NEEDS TO DO SO) is to return the boxhill purchased one and buy the Chaddy on sale one, the cashier lady looked at RAMAN’s face to wait for an order. I was so so so angry becoz he seems like he lost this game which he supposed to ruling everyone everything in HIS store. He looks so UNHAPPY.

On 21st July 2025, I was on the upper floor and searching for help for a certain gardening product. RAMAN just near me so I asked him about where I can find it. He lead me to the lane but he is not able to find it ( as a STORE MANAGER that is not make sense at all), and he say nothing to me keep pretending me a transparent people and keeping me wait out there for over 15 mins while he is calling someone to take over for him by give me no any notice and even eye contact. I was no idea what we were doing just stand there. (My bad, shouldn’t trust on him) The staff came and very soon lead me fund that product which RAMAN has passed by earlier. (Ridiculous)

WAKE UP Bunnings, Chaddy store need real manager with wisdom and caring to all customers absolutely not RAMAN! He is destroying the good shopping environment at...

I would like to express my deep disappointment with the service I received during an exchange and return session with a staff member named Vidhi. Unfortunately, my experience with her was quite negative. She came across as extremely rude and not professional, showing absolutely no willingness to assist.

I visited the store to return some plants that had unfortunately died, but instead of offering support, Vidhi questioned my reasons for the return and provided various excuses. Her dismissive attitude and lack of empathy made the process unnecessarily stressful.

To make matters worse, she processed the refund incorrectly and appeared aggressive—at one point even striking the keyboard in her poor attitude, seemingly blaming me for the confusion about her mistake. She did not want to return the same amount back to me or through the same payment method. She wanted to pay back by cash which is less then my credit card payment.

After sharing my experience on another platform, I was surprised to see that several others had encountered similar issues with her. It’s disheartening to see such behavior from staff at Bunnings, a store I usually hold in high regard. I hope management takes this feedback seriously to ensure better customer service...