EB Games - Rosebud — Local services in Melbourne

every Other be games I’ve ever been to have had lovely staff, and I’m sure most of the people here are the same, however on two occasions I called to enquire about a specific game ( there isn’t any others in the state) and the first time I was told it was in transit, fair enough p, I waited nearly a week, the site still said it was available. I rung a second time, someone else picks up, I ask about the same game, I’m told that they have it but they couldn’t sell it to me because it was in “store transfer”, which I have asked about before and been told that be games doesent do store transfers, so I thanked her for her time and hung up. Day afterwards I go through with a click and collect (with an empty bank card) and it went so far as to attempt to charge my card with the purchase. I leave it and 1 week passes, and the day I’m writing this the website updated to “out of stock”.

If I couldn’t be sold the game, that’s fine, but all I want is a legitimate explanation as to why. All I can think of is an employee wanted to get their hand so on it and tried to save it, or possibly it was reserved. But for whatever reason I only gotta convoluted answers.

My only option left is to either pay over $100 dollars online or to go to QLD, WA, TAS or NSW, none of which I live in. I’ll be ringing to ask why I was told they couldn’t sell it when they...

I just wanted to give a big shoutout to Michael at EB Games Rosebud! I walked in feeling a bit unsure about what I was looking for, as I don’t know much about games. But Michael took the time to really explain everything in a way that was easy to understand. He broke down the styles of games, how they worked, and what might suit me best. I never felt rushed or like I was asking silly questions — instead, Michael made me feel valued, like my questions mattered, and like I was important as a customer. His friendly, approachable attitude and genuine willingness to help made my experience at EB Games Rosebud so much better. Thanks, Michael — I’ll...

I’ve been a loyal customer of this shop for around 15 years. Recently, I had a pre-order to collect for my son’s birthday and, although I was late, it has never been an issue in the past. If I had been told there was a strict timeframe for collection, I would have made sure to pick it up on time. While it would be easier for me to collect pre-orders from other stores, I have always chosen to support this one. Unfortunately, this time there was no apology or understanding, only a comment that if I’m not there within two weeks it will happen again. Disappointing after so many...