Eurogrocery — Local services in Melbourne

Update: I was contacted back by the owner and received the parcel after 12 days.

Order #1239 I usually never leave bad reviews but this would do as sharing my experience with the customers. This is the first time for me to order something from Eurogrocery. Order placed on 5th of June, and since 8th of June no parcel tracking update, no reply to my 2 emails sent to Eurogrocery (Mirjana) asking for the delivery status update, and no call back after leaving a voice message to the contact number of Eurogrocery. This is not how you do business these days! The product I have ordered was going to be a b-day gift to a family member so staying in limbo with no clue of its arrival, made me...

I've ordered some domestic products via Eurogrocery online and they notified me that some items were unavailable (after I paid), and I've asked for a refund. They issued a refund for the products but not for the postal fees which were lower once I recalculate it on the website for the remaining items. I wrote numerous emails to Ms Mirjana Ugrcic but without the reply, and even the amount was small, I still think she should at least reply and assist with this situation. By not doing this, she decided to intentionally take my money and ignore...

A good selection of Balkan products, with focus on those made in Serbia. Delivery time is sensible. However, both times I ordered from Eurogrocery, I got products that were not fresh (best before date 'expired' a couple of weeks earlier). Each time I emailed to ask for an explanation, and never got any response. Mistakes happen, I understand that. But I don't understand lack of professional behaviour. And for that reason only, I do not recommend this place, unless you don't have any...