Delhaize Charles Quint — Local services in Berchem-Sainte-Agathe - Sint-Agatha-Berchem

On 2 November around 12:00, I visited your store in Basilix, Brussels. I scanned all my products at the self-checkout machine, but I was unable to complete the payment due to a technical issue. A shop assistant with curly hair came to assist me. She tried to help by rescanning all the items THREE TIMES, but the problem persisted. She then asked a colleague for support, and he mentioned that the machine had not scanned all the products correctly.At that point, I explained that I no longer wished to keep the unscanned products, as the issue had already taken considerable time to resolve and I did not want to wait another 20 minutes to scan everything again. The self-checkout machine displayed an amount of €36 to pay. However, when I proceeded to a regular cashier and purchased the same products, the total came to €29, confirming that there had indeed been a problem with the self-checkout machine. While I was at the cashier, another man, apparently a manager (skinny with black hair)-approached and asked to check my bag. Of course, he found nothing missing, yet he accused me of not having scanned all the items. This accusation was entirely false and deeply upsetting, as I had scanned every product. I am a lawyer and would never steal. I told him that his behaviour made me feel very uncomfortable, especially - IN PARTICULAR TAKING INTO ACCOUNT it was my first visit to this store. He insisted that the problem was my fault and not the machine’s. When I expressed how unfairly I felt treated, he raised his voice, told me to leave the shop, and said I should not come back. When I left the shop, I called the shop and asked for his name and surname, but his reply was "yes, yes" and then he hung up the phone. This is the level of "professional" customer service you have in a managerial position. This behaviour is completely unacceptable, particularly from someone in a managerial position. No customer should be treated in such a manner. I expect an apology for this incident and assurance that appropriate steps will be taken to prevent such treatment of customers...

Le service client est lamentable. Ce jeudi 21 décembre à 15h17, durant mes courses j'ai acheté des produits en promos et malheureusement, ayant oublié mes lunettes, j'en ai achetés de trop car je n'avais pas bien lu l'étiquette. Après avoir relue mon ticket, je me rends compte de mon erreur. Je me dirige vers l'accueil où personne n'est présent pour m'accueillir. Je me mets donc à attendre jusqu'à ce que la caissière se trouvant dans la caisse la plus proche de l'accueil me demande avec un mouvement de tête ce qu'il y a sans “bonjour” ou "comment puis-je vous aider ?”. Je m'approche donc de celle-ci et lui explique mon problème tout en demandant s’il est possible de me faire rembourser pour les articles en trop. Elle ne comprend pas ce que je dis, je répète donc 3 fois. Je ne m'énerve pas car il s'agit d'une femme d'un certain âge avec de long cheveux blonds tirant vers le blanc je me dis donc qu'elle entend sûrement mal dû a son âge. Elle me répond finalement avec un dedain incommensurable que "NON ON PEUT PAS REMBOURSER CAR VOUS VAVEZ FAIT TOUT LE TOUR DU MAGASIN AVEC, ALORS SELON L'AFSCA ON PEUT PAS". Je vous assure que si elle me l'avait dit avec courtoisie j'aurais tout autant compris !!!! Malheureusement ce comportement de la par du personnel n'est pas exceptionnel. Il n'est pas acceptable de s'adresser de tel manière...

Disaster. Another one of these Belgian stores that closes parking lot 20 mins before official closing time. Exiting the store, the staircase to the parking lot was closed (as usual). And elevators down barely worked. We, the customers were standing there like idiots for almost ten minutes to get back to our cars. All we got from staff...