Embassy of the United States of America — Local services in Brussels

My experience at the U.S. Embassy in Brussels was very smooth and well-organized. The embassy has two entrances — one for officials with cars (near to the metro station) and another for people with appointments, so make sure you go to the right gate. The staff are friendly and helpful, and the process is quick and efficient. Only people with appointments are allowed inside, and companions must wait outside. No electronic devices except a mobile phone are permitted, so avoid carrying other gadgets. You can leave your backpack at the security desk. Make sure you have a recent and correct photo that meets the official requirements; there is a photo booth inside, but I can’t say how well it works as I didn’t use it. Overall, everything was clear, fast, and...

Very friendly staff and the whole process was smooth. This was my second visit in the last three months. Appointment/ identity verification done at the gates before we enter and then security checks done at the gates. Post that we enter the building where we are again checked and post this point we are allowed to carry only files, wallets, phones and jackets. Bags have to be stored in the shelves which can be collected again on exit. Photo Booth inside the building on which works with credit cards. We opted to collect the passport in person but the collection centre is very far from the embassy.

Note : Laptops are not allowed. But phones...

As an American citizen-if you reach out to the embassy for assistance you’re told to email, you email and you’re sent a link with no correspondence whatsoever included. If you respond back the message is completely ignored. Additionally, for passports you’re told an email will be sent once it’s ready which never happens. What is going on with the embassy here and who do you need to get in touch with in order for them to do what their mission statement says they are to do? Extremely disappointed and can only imagine how they treat non...