J.H. Young Fine Jewellers — Local services in Brantford

15 years ago I took my diamond and emerald engagement ring to Youngs to be made 1 size bigger. They told me claws also needed replacing. 2 years ago I noticed a black line through the gold band. I took it back to them and they said the ring "needed work as it it hadn't been touched in well over 20 years" The cost to do the work $900 and they seemed disappointed I didn't want to leave it with them. Here we are 2 years later and the ring is in the hands of my friend who owns a jewellery shop in the UK. She tells me the ring is a mess. The solder job was awful and they used 10 carat not 18 as the rest of the ring is. The claws have been very badly done and she is willing to commit this to paper. To sort the ring out $300 with the proper carat of gold used - so a lot less than I was told back then. Trusted them with my most precious piece. I will never set foot in there...

I shopped at J.H. Young & Sons for the first time yesterday. The store was very well staffed with everyone who offered to help and made sure I was taken care off and all were very friendly.

I came to get my watch a new battery and the gentleman who works with repairs actually checked my battery and showed me it’s still working so cleaned my watch and battery and put it back in to see if it works.

I loved that he investigated my issue instead of replacing and charging me when not necessary and this displayed solid client service.

I also purchased a Pandora charm and the salesman was very helpful and kind. He showed me items he thought I would like and I appreciated that.

I will definitely shop here again and would recommend for watches and Pandora. Looking forward to returning to shop again. Thank you for the...

I've used them twice, once to design an engagement ring and one to resize a wedding band. Whoever resized the band, looked like my 6 year old child was given the solder gun. It was two toned with a rope design in the center. They matched the ring colors and then drilled out the rope design will horrible shaky lines. (the rope design was a raised 3D pattern in-bedded into the middle of the ring) There were holes in the solder that connected the ring to the new area. It was embarrassing. We took it to another jeweler and got it fixed. I had an engagement ring "designed" by them. I tried to explain what I wanted and I was shh'd or told no by one of the owners, all because he wanted to use an already designed mold they used for someone else. I'm preparing to have it re-designed by...