Best Buy — Local services in Dartmouth

Today is my sons birthday 🙂 He just got his full license last week and is very excited to return to school, even though his last year of high school is going to be nothing like the rest. His one and only Birthday gift that he wants is of course a car stereo/Reciever and Subs. Pretty much the same thing every 17 year old boy wants when they get thoer first car!🙂. I've been searching around for best name brands/ product accessories and prices since its going to be around $400 just for the stereo. I've spent the last 40 minutes trying to maneuver my way through the BestBuy web site to view thier products that are available in store! Almost Impossible!! The results come back as 1 available product! So, I decided to give the Dartmouth Crossing store a call to see how many available products are actually in store. After a very long voice mail, it directs you to call a 1-800 number! I then hung up, dialed the 1-800 number and after jumping through number hoops I finally get to the part where I can actually speak with an employee, but the catch is it automatically searches the closest store near you by you cell number! It tell me "I'm sorry, there are no locations near you!" I then call back, jump through number hoops again, and put a familys phone number in that lives in HRM...I select Dartmouth Crossing Best Buy to speak with an employee and of course now 32 minutes into my simple question, the phone rings for 13 minutes and no answer!! I've wasted almost an hour trying to contact a store through the most horrible chain of events to try and spend $400 plus on car stereo gear and I'm no closer then I was when I started! As a customer that knows how to maneuver through web pages and voice machines very well, this was absolutely insane just to try and speak with an employee at this location. I can only emagine what a customer does when there not familiar with all these unnecessary steps. I shouldn't have to try so hard to spend my money! I can only emagine how much money they loose on a daily basis, just due to customers wanting to know if they carry a certain product. Absolutely blows my mind that these big chain stores are so ignorant to the fact that they don't have to bother with trying to make sure that new/existing customers have the ability to have thier questions answered in a easy, timely manner! I'm not a person that really writes reviews but even though I live an hour and a half away, I'm going to make sure that I visit this store to speak with a manager to let he/she know that they lost a customer as well as my money. There are alot of other small business owners that are answering thier phones and answering questions about products and of course trying to make and close a sale! Customer Service at...

Giving a full two stars, because unlike others, our two recent visits were not marred but not being able to get help, in fact, the workers at least tried. Issues however: trip one, we were there for a specific item, where you find a little card hanging on a rack, that you turn in for said item, which is fine. On the card, it says specifically to go to the geek squad desk to retrieve your item, that is fine too. Where we go and wait in line for a fair while, because the store is busy, also fine, until we get service and are told we have to go to the cash to get said item. So we wait in line #2, this is no longer fine. Once we get there, then she goes into the locker to try and find said item that they apparently don’t have in stock, and then tries to sell us another, lesser, item. This is very not fine. If the item is not in stock, then why are there cards hanging on the rack for this item? And yes, we checked online before we went into the store, and after we left the store. We ended up purchasing at a better computer store, and with none of the headache. Day two: since I was in the area, I would drop in to see if I could find a keyboard/case for my iPad, since I recalled seeing some the day before. We looked, but could not find one compatible to my iPad, and that was fine. Then a store clerk, who was very much trying to be helpful, asked if we could use help. We tried to explain to her what size and model IPad I have, which the store sells btw, but she did not seem to comprehend what either of us explained, and instead suggest a keyboard foiling for the completely wrong model because it was about the same size “and should work”. She couldn’t even point us to separate items that do go with my model, and as far as I can tell, if we did not know what we were doing, I would have ended up going home with a very incompatible item that would need to be returned. It was painfully obvious that employees are being hired who don’t know their products and actually should not be trying to help in...

Disappointing again. A week or so ago I went in to the Dartmouth Crossing store to buy a printer-I was interested in the Epson ET 2550 & found it BUT no one seemed interested in serving myself & my wife. Another couple came in & received help immediately & purchased a inexpensive printer (under $100.00) & left the store while we continued to watch sales people talk it up among themselves & ignore us. One even walked by us 3 times without asking if we could be helped. On leaving the store the young lady at the front smiled as we told her we could not get waited on. Across the street we went to Staples, bought the Epson along with the I T person coming to my home to assist. last year I went in to the same store to buy a sound bar on sale & look at the flat screen TV's. The sales associate was obviously not interested in me because I was looking at the $100.00 sound bar 1st, excused himself for a minute----never came back. I never did buy the sound bar but the 50' Samsung was purchased elsewhere. A couple of years ago similar experience while checking out a laptop. That particular store certainly has a problem---or maybe I don't look prosperous enough to qualify for your sales people's attention. I was in sales for 40 years & if I worked with that attitude I'm sure I would have been fired. Why don't you tell them if they don't want to work to stay home! Regards, Martin Cummings Dartmouth, N.S. P.S ----I see I had to give it at least one star to get posted. Theses experiences besides being totally disappointing were a waste of my time as they all were...