Bebelelo Laval — Local services in Laval (administrative region)

My husband and I went there and got a quote from the owner for a package of 4 baby items, one of the item (nuna triv) was not in stock (they were going to receive some but everything was slower with covid), so we agreed to come pick up the full package when that item would arrive. No one ever called us to inform us if that item arrived in stock, my husband called twice a couple of months later and the answer was no. This month when he called they confirmed they now have it in stock so we came to bebelelo in Laval (all the way from Ottawa) to get the items with our quote in hand (they had given us a document for the quote to guarantee/secure the price we got from the owner). When we got there and provided them with the quote document, the employee communicated with the owner and informed us that he said that the price went up and that all the breastfeeding chairs in his store are discontinued and bunch of other excuses in order to avoid honouring the quote he had given us. I told the employee that the owner himself spoke to us at the store and gave us that quote (referenced on a document prepared by the employee herself) and that the owner repeated that this is to guarantee we would get the same deal when we come back. The employee then repeated what the owner had basically told her, which is straight up that the owner don’t want to honour the quote anymore. We felt disrespected and disgusted from the treatment and service we got, it was dishonest and unprofessional! We left without purchasing anything and I would not recommending this store to anyone!

The purpose of a quote document is to guarantee that the deal will stay the same (no matter the industry ups n down)! Be prepared when you leave a review here to receive a response like: “we would advise you again to modify the wording used”. Proves how unprofessionnal they are. And the purpose of a review is to be honest (not to please ur business interest if the service was...

Shipped us all the wrong products which we recieved a week late. All cheaper products. We've had the cheaper products that we didn't order sitting in our kitchen for over a week waiting to be picked up.. meanwhile, they still haven't shipped what we ordered although they were supposed to this week and supposed to provide us with tracking which they never did. Now we've called numerous times with no answer. They wanted us to drop off the wrong products to fed ex ourselves meanwhile I'm over 8 months pregnant waiting for our nursery furniture. I would never recommend this company to anyone and if anyone asks me I'll tell them to avoid them. Disgusted with the customer service and wait times. Now we may not have any of our nursery furniture or carseat/stroller by the time our baby arrives. I've never been so disappointed.

I'd like to add to this review that whoever spoke with my husband on the phone demanded that he tell his wife (me) to remove this bad review. He proceeded to say that he was "super serious" and that if I didn't remove this bad review we would be recieving a paper from his lawyer. So, instead of trying to solve our issue and improve our experience they threatened us with a lawyer over my 100% honest review based on our experience. Really...

Ordered an 8-piece nursery bundle through Walmart’s site. After the first attempt and them not “finding my order” even though I had an order number, I decided to try again but a different 8 piece set since the original one I wanted was now apparently sold out. After almost a month it was shipped directly through Bebelelo to my house due to Covid. I received 6 CORRECT pieces from the set I ordered. The crib and dresser were from a DIFFERENT set that I did NOT order and I never received what I ORIGINALLY paid for. I spent $1800 fricken dollars to not receive the correct order. Reached out to customer service and they were absolutely no help. Now that I’m due soon I don’t have time to reorder or send the wrong stuff back because I now NEED them and don’t have time to wait for new items. I don’t know how the order could have been messed up, clearly whoever was shipping or receiving orders were not paying attention. AND to top it off, everything shipped on different days AND I didn’t receive a packing slip to even double check it was correct so now I have no proof besides my order number. Very disappointed. Most likely will never order anything from this site again. Pay attention when shipping out orders. It’s not...