Tesla Oakville - Wyecroft — Local services in Oakville

I absolutely hate leaving bad reviews but this had to be done. Took my car in because the driver seat warmer stopped working, i was told it should be done by the end of day, but it ended up taking 2 days. I guess they didn't have any loaner cars because all they offered me were Uber vouchers, which I was fine with. When I picked up my car 2 days later, the first thing i noticed was loud popping noises whenever I sit down and/or get up, so it was obvious that the seat cushion was not installed properly. The service team must have noticed it too because it's so obvious that it's impossible to miss. But they chose to ignore it and deemed the service "complete". Also, I noticed two new scratches on my car, which weren't there when I brought the car in. I booked another service appointment asap and explained all of this via the app, and they asked me to take pictures of the new scratches, which I did. I brought it in a second time and was again offered Uber vouchers. When I picked it up the next day, there was a brand new issue with the seat cushion, something to do with the pressure sensor because now the car wouldn't recognize me sitting in it. And the 2 new scratches were not addressed at all, service team just completely ignored them. So i traveled all the way to Oakville only to have to leave my car there again, for the 3rd time. Finally, on the following day (and 2 weeks after i first brought my car in) they seemed to have fixed everything with the seat cushion, and they cleaned my car inside and out, which i appreciate. However the scratches are still there, and at this point...just forget it, it's not worth the hassle for me, I'll just have to fix them myself. As I keep having to bring my car back in, at no point did any one acknowledge or apologize for all the delay and inconvenience. They just acted like nothing wrong happened and took 0 responsibility, this annoyed me more than anything in this whole ordeal. Safe to say i'm never going back to this service centre again, 0/5 would...

We went for a test drive, so we aren't owners. For that experience, I would like to a 5 star rating. A lovely lady (dark blonde hair, sorry don't know her name) greeted us immediately and I said we are here to meet Michael for a test drive appointment.

A few minutes later, Michael greeted us. Because it was winter and snow on the road, their only AWD with winter tires was already out for a test drive. But we kinda wanted to try the RWD (since it's cheaper). Michael kindly arranged it for us on the spot. And, we greedily asked if we can also try the AWD when it came back. Michael said Yes , that should be doable!

Michael was super informative, very knowledgeable, I asked many detailed questions, as I'm a Tesla fan already, so I knew all the basics. Took time to show us all the features like someone would if I was here to pick up my car.

We drove for quite a while, longer than I would allow any potential customers if I was the sales guy, then switched to the AWD. We tried Autopilot on the highway and just from that short demo, my wife already added Autopilot as a must. We can sacrifice on the premium package if need be.

When we got back, Michael ran through all the numbers, and what's great about him is his honesty. Told us the range but said take 10% off because of charging recommendations, things like that. Didn't hide things you would get from a gas car dealerships.

In the end, we spent 2 hours there. I could see his staff was cleaning up, I'm sure it was closing time. At no point did Michael seem like he needed us to leave. Especially we weren't gonna buy that day, as the battery trim want even available yet, we all knew that.

My big thanks to Michael, Tesla Oakville. I was already a fan, the most important is that my wife is also happy too. And we all know, the wife's okay is the most vital part!

Needless to say, Tesla cars are gorgeous!! Why anyone would spend the same amount or more on a BMW or Audi just boggles my mind. Tesla is future...

Watch out before you buy a shiny high tech Tesla, as their reliability is poor and their service is awful. I’ve been having a lot of trouble with Tesla Oakville’s service department. One time I had an air suspension problem and they said it needed a main air compressor, three out of the four suspension units, some air lines and it would cost $3-5000! I took it to a nearby EV specialist (Shift Electric Vehicles—they’re excellent!) and they replaced an air hose and said everything else was ok. Total cost wasn’t $3-5000 but instead $200! The power moonroof went later and they said it needed two motors, cables and the entire panoramic roof had to be replaced for, you guessed it, $3-5000! I said forget it! Now, I had to fix the A/C system and they overcharged me and said $10,500 worth of work was needed! I’m convinced that not every part had failed as I’m sure they didn’t test each part and just replaced the entire system instead! You have to go to Tesla for this though as multiple independent shops were not able to activate Tesla’s proprietary system. Not only did they overcharge me, but they damaged the front bumper and grill. They charge $1000 to remove and replace it because they need to get at the A/C system. What’s next, a charge for opening the hood!?! After numerous texts and pictures and video sent and I made an extra trip to see a Tesla approved body shop, Edwin, a service manager said they weren’t going to do anything because my parts were aftermarket parts. Apparently it doesn’t matter if their mechanic breaks parts if they are aftermarket parts! Also, I had to replace a self-presenting door handle ($400), but it has a horrible squeak and has about 10 dents from where the mechanic smashed it with a ball peen hammer! I spoke with Kevin, Edwin’s supervisor who said he’d look at the pictures and video about 10 days ago but now, after ignoring my last two voice mails, I have to go public with...