Windsor Regional Hospital - Metropolitan Campus — Local services in Ontario

I am not one to do this but I am so upset with my visit. On Tuesday I started experiencing awful pains in my abdomen at work. This has been an on going issue for me for quite a while. I went to the walk in clinic and they referred me to the er. I went to hotel dieu campus where they were nothing short of being helpful, understanding and compassionate. I got some tests done and received my results I was told if I was still experiencing pain to go back and they would look further into this matter. So today, Wednesday I woke up feeling worse I left work and went straight to the ER this time I went to Met hoping to receive a second opinion. Unfortunately this back fired greatly.

I waited for 6 hours to see a doctor when I finally got in right away he told me that my scans from the previous day were clear and there was nothing wrong. I know my body and that something just isn't right, this pain is awful and I needed something to be done. Instead of helping me and looking into my matter he told me that he would give me pain meds. I immediately became frustrated at the situation since I was told that if the pain got worse to go back and they would do more testing. This was a crock. I demanded that they do something to help me. The doctor walked out of the room and never said a word more. I sat in my room upset and crying, feeling like I hadn't be given the time of day and that there was a quick assumption made based on my results from the previous day. I was moved to the hallway and got a phone call from a family member checking in on me since I was at the hospital alone. I told her what the doctor had said to me and explained that o was frustrated with the situation. I said nothing more than the truth. Not even five minutes later this nasty short haired blonde nurse comes over to me with security and demands that I get off my phone and tells me I'm being belligerent and disrespectful to the hospital. She and the security guard tell me that I am not allowed to be on my phone. She then gets frustrated with me and raises her fist as if shes going to do something about it. This really upset me. She told me that the doctor ordered an ultrasound and that I needed to wait for this. This was not mentioned before the doctor walked out of my room. So I sat there and waited. I was then met by a porter who showed me to my ultrasound, when I was walking with her I asked her if there was a manger on staff that I could speak with because I didnt appreciate how i was treated. She apologized for what had happened and told me she would have someone talk to me. This made me feel a little relieved about the situation.

When I was done my ultrasound I went back to the ER. Sitting in the waiting room I got pulled into a room where there was 3 other patients and I had my doctor and two nurses yelling at me about complaining to the porter. Going on about how I'm am a liar and that I'm disrespecting them. They continued to lecture me and hassle me. I felt like I was in some prison or a bad dream I couldn't believe how these people were treating me. They then sent me back out to the waiting room. At this point I was a wreck and pretty much beside myself. I could not believe what had just happened I've never been so humiliated in my entire life. The other patients that were sitting around me were just as shocked and taken back as I was. I discussed my experience with them and they all said that they had been treated poorly previous times by the same nurse as well. Just as I was starting to settle down security brought me outside the hospital and started yelling at me about what happened with the doctor and the nurses in the moments before. He brought up the fact that I complained to the porter and told me I'm not allowed to disrespect their staff like that and that I needed to stop making up accusations of what was going on. He told me that he would make me leave the hospital if I did anything else and then he told me that he would call hotel dieu and tell them not to help me. I will never step foot in this hospital again....

My heart is breaking. My Mom is in there at Met hospital right now. 6th floor. She has stage IV Colon Cancer with metastasis to her liver. She was brought in for a Urinary tract infection that had gone to her blood. UTI can cause mental confusion. Mom is experiencing this. Mom was once a Health Care Aide many years ago and was loved by her residents because she was kind, compassionate, caring and responsive with care. Today; for the 2nd time in 2 days, after calling my Mom in her room two different times to see if she was Ok, both times she replied she needed help since her diaper was soaked with bright blood & stool and the nurses would never respond to her call bell in a quick manner. The first time, she had been sitting in her own filth for about an hour. I tracked down a nurse who wasn’t even my Mom’s to help me change her! The second time, I changed her after tracking down her nurse to help and showed him her bottom fitted sheet was also soiled. He said he already would be changing it in the morning anyway! I then offered to change it myself to which he replied that he would just place a bed pad over it till morning. Mom was basically rectally bleeding through bowel movements, sometimes twice an hour. After, I told him she had gone again. He said, “well...is it bad? ‘Cause if it’s not bad...” Implying if there wasn’t a whole lot, then he what? Wouldn’t bother changing it? Because of the frequency of her BM’s, her skin is raw itself and bleeding too. Not changing her in a decent amount of time, when you’re sitting watching a tv show on a computer is a bunch of bs! My 79 year old Mom has lost so much blood, is so terribly weak that she can no longer sit up or roll over for herself & gets sore because of being stuck in her position. The nurse insinuated she was like the kind of patients who come in there and won’t do things they should do for themselves. He went on to complain to me about her calling him earlier for something like helping her with the controls on the bed. He told her she should be able to do it herself but she would get confused when trying and then frustrated. She felt stupid and useless. He was obviously bothered... After we changed her, he said I could go home...I agreed, if he promised not to leave her sitting in a bloody, dirty diaper because it would burn her skin even more if it was left sitting on her skin for too long. That’s when I got a speech about how he can’t spend a bunch of time on one patient when he has 6. I told him I never expected him to. The call bell rang and he says, “ That’s your mother again... without getting up. I went in instead and changed her again. He behaved as though he was actually annoyed with her bothering him to have her diaper changed which she could never do herself!! Funny part is; the hour I spent there changing her twice just tonight, only one other patient rang for him and it was when I was leaving! He has been sitting at the desk watching a tv show on the computer!! Obviously the other 5 patients at that time afforded him the opportunity to care for my dying Mom like he should have been! If they’d had emergencies, then yes he would have had to prioritize, I understand that. But he should be doing his job showing dignity, respect, and compassion. Not annoyance. But I guess her being sick was too great an interference with whatever he really wanted to be doing instead!! Absolutely so sad! I hated leaving her there and wondered if she’d be dead by morning from all the blood loss! These people work hard-yes, but they also get paid darn well...

The worst experience of my life after my emergency c-section, following the birth of my son here in 2022. I was in severe pain and suffered a high fever; I could barely walk, and my stomach area was so swollen, it looked like I was still pregnant. Yet, when I went back to their pregnancy ward the first time, they made me feel unwelcome and dismissed all my symptoms. Yet, the nurse could see my difficulty with walking due to the swollen stomach area and my pain. I could not even stand up straight. I recall their suggestion was just take some Tylenol. I then had to try a walk-in clinic where the doctor was somewhat helpful. He told me to go back to the specialized care provider, this hospital's pregnancy clinic, no matter what and no matter how poorly they treated me.

A week later, I could no longer endure the pain and high fever, which the Tylenol could now barely suppress. I went back despite feeling stigmatized and unwelcome the first time. Unbelievably, I still had to advocate for myself when I was approaching a septic state, if not already there. This time, a doctor prescribed me some antibiotics. I thank God, this doctor had the common sense to see that there was an infection. After taking them for a day or two, I believe it had some, but not full, effect on the infection -- because this hospital did not even swab the site to test for the bacteria.

Finally, one day, I stood up and a foul smell emerged from me. I realized there was puss flowing from my c-section site. More and more malodorous puss began to pour onto the floor. I screamed. My mother then forced me to go back to the pregnancy ward, wearing just my bath robe.

However, when I returned, the receptionist glanced at me dismissively and with annoyance. She likely thought I had no genuine problems or that they were imagined. I think she preferred to continue watching her YouTube videos. The nurse was initially just as annoyed, speaking to me rudely and almost combatively, that is, until they noticed puss continuing to flow from my stomach. I recall one of them asking verbatim, "What is that smell?"

In total, they removed 7 CUPS of puss that day alone. There was more to be removed the next day at a private clinic. I needed nurses coming to my home for a few weeks to clean the wound site and drain the puss, while also undergoing scans and returning to the private clinic.

Because they dismissed my problem the first time I went back to this hospital, they likely caused several thousand additional taxpayer dollars to be wasted on my aftercare treatment: the numerous nurses coming to see me daily, bi-weekly and then weekly, the large box of medical supplies I needed to pick up for the nurses, the clinical visits. The fact that nurses were at first coming on a daily basis to my home should tell you how serious this was. At one point, I even had to use walk-in clinics because the infection wasn't healing. A nurse practitioner there swabbed the site and tested the results, and only then did I start the CORRECT antibiotics.

Not only did this hospital waste your money, they caused me unspeakable suffering and pain, possibly lifelong damage...