Canadian Tire — Local services in Pilot Sound

Update Negative stars would be appropriate for the response posted after this review.

When you start off with an apology and add "however", then proceed to tell me that the recall is 3 years old, not in the system, unusual to see this transaction, you negate the apology and make it more of a verbal slap in the face.

#1 A recall is a recall for a reason, there is no "time limit". It will always be a hazard. If time is of such concern, maybe the recall should have been communicated better to the public at the time of occurance?

#2 It is irrelevant that the product no longer exists in your day to day system. Had your staff, more so, the STORE MANAGER, been educated on product recalls and where to obtain the information to perform one, this process would have been quicker and given some credibility to the competence of the store manager, but not changed her negative attitude, I'm sure.

#3 Unusual to see this recall transaction. As the recall information is available on your website and a national government website, and my personal knowledge about at least one recall transaction specifically at your store, that is a false statement. Check into it.

So, in saying all of that, apology NOT accepted. And as for the "piss poor" excuses, they only reinforce my original review and make you look foolish.

Because I love Canadian Tire,I will continue to shop at Canadian Tire Stores as I do frequently, just not yours.

If I could give no stars, I absolutely would. Thank you for your " professional" know it all customer service, Manager Doreen! Said No One, Ever!!! So I'm bringing in a recalled item. Atleast 3 employees are "helping", they obviously have NO training on this procedure and don't know who to call to obtain that information.... for some reason.. so my sister calls the customer phone number to talk to an agent, who has all of the information in regards to item/refund/amount. The first time she called and confirmed the amount and that it is a full refund, cash. Doreen, on her own accord, attempts to load a gift card for half the amount of the refund. My sister calls the customer service line again, and luckily got the same agent. So on speaker phone, the agent is telling Doreen how to proceed. Doreen then argues with the company's customer service agent... I walked out as I was beyond frustrated. My sister stayed to finish the transaction, which eventually was rectified. I am disturbed by the way we were treated bringing in an item that Canadian Tire put on recall because it is a hazard and could result in injury to the customer. I feel like this Manager requires some re-training on the basics of customer service and especially on how to deal with recalls and not treat the customer as though they are doing something wrong. We, as the customers, deserve to be treated with respect as the signs say we are...

Absolutely. horrible. I cannot believe the experience I’ve had at this location and I will never come here again. Dropped my car off 2 days ago to get winter tires on, It took them 2 hours. After they were done they had informed me that there are some things wrong with my Jeep, such as a leak, misalignment and my tire sensors. I had booked an appointment the next day at 10:30 am to get these things fixed. I dropped it off the following day at 10:25 am and was told to come back at 2:00 pm as it should be done then. I was completely okay with this and called a taxi home to wait until I get a call like they told me I would. 2:00 pm and still no call so I decided to call them myself. Asked about my car and was told that It wasn’t done yet... Better yet, they hadn’t even STARTED on it yet. I was confused but I had been informed that it was because they are low on staff, was even asked if I was a walk in because of how long they were taking to get to my car. I was told that it would be done later that day and they would keep me updated and call me back. 5:30 pm and still no call. So I decided to give them ANOTHER call, was told that they JUST started working on it and that it would not be done and I can either leave it overnight or pick it up and make another appointment. I decided to keep it overnight and was told it’ll be done tomorrow. Woke up today and decided to wait until they call me. I received a call at 3:00 pm and expected them to tell me it was done. But instead I was told that they are not done yet and that they’re not sure where the leak is coming from (which is fine) and that they needed to replace 3 tire sensors instead of the 1. I gave them the go ahead and I was told it’ll be done today. It is currently 7:30 pm and still have not gotten a call. This is honestly ridiculous. Had I been informed it would take them THIS long, I would have taken it in on a Friday instead and left it over the weekend as to avoid putting over $50 just for taxis to take me & pick me up from work. I keep getting promised something that is not happening and it’s just absolutely disappointing. Not professional AT ALL. On top of all of that and i’m paying $600 for a job that was supposed to take them 3.5 hours? They have no respect for people’s time and don’t even care to update you about the process. I am so disappointed and I will never step foot in this Canadian Tire again. I regret ever coming here to fix my car and would rather have had it break down on me than keep it at this location. This service doesn’t even deserve 1 star, I wish I could give them negative stars just for this horrid service.

UPDATE: Mike was so nice and did everything he could to fix the issues I had. He was so awesome which is the only reason i fixed my rating. Talk directly to Mike and you won’t have a problem!! Thank you so much Mike & Doug...

Went in today to get some slime to get the dust out of cars and a few refreshers for the car. Opened them as soon as I got to the car (while still in the parking lot) when I opened the slime I was surprised to see the top filled with mold!! When I went back in to exchange or return the item the female manger that was at the customer service desk, I told them that I had just purchased the time not even 5 minutes before and that I had threw my receipt away in the garbage right outside the doors. She then told me that it had looked used already. I explained to her that I just opened it to it being moldy. She then told me that since it’s a see through container I should have been able to see if it was moldy or not. I’m sorry should I be looking at your products for mold from now on? She told me that I needed to have a receipt so I went outside to pick from the garbage to find my receipt which you cannot open to get anything from when it was locked but could not find it. I went back in and she told me she would make an exception this one time. I had my Apple Pay receipt right there with my card I payed with and I understand that maybe that’s not protocol for it but she later went upstairs to go through the transaction to find it. After awhile she came back down and with attitude about how she HAD to go through 275 transactions to find it. As I finally got the new item and was getting ready to go she had made a remark saying that it’s see through and that I can see there’s no mold in this one and that she was not going to help me if I came back in the next time. This is beyond ridiculous behaviour as two young workers were watching this exchange occur between a customer and a MANAGER. If it was that big of a deal she could have said no I cannot process it as there’s no receipt would have been fine cause that would have been that but because she said she can do it and then came back with an attitude like that is incredibly disrespectful and disappointing considering that I had not had a problem talking civil or...