Newegg Canada — Local services in Richmond Hill

Ok, so if you want an honest review of newegg, this is it. Ever since I've discovered this place, this has been my #1 go to for electronics, canada computers #2. Now there are a lot of bad reviews, simply because people do not know how to navigate the site, or do not have enough experience with newegg.

Newegg is kind of like a middle man. They sell their OWN stuff which is SHIPPED AND SOLD by them, but they also have other marketplace sellers like patazon, mikescomputerstore, perixx to name a few. First of all, DO NOT BUY from patazon (explain later below). Second of all, newegg cannot sell all of its items listed on its website, so they have these marketplace sellers. To make this short, newegg shows these marketplace seller's items on its website, and these items are shipped by these marketplace sellers (patazon, mikescomputerstore, perixx, etc). Now everyone blaming newegg for exceeding long shipping times must have bought items from these marketplace sellers. From my own experience after buying about 10+ items ranging from computer parts (built my pc using parts from newegg), mice, laptop sleeves, software, and wireless earbuds, I have gone through a couple nuisances, but newegg has ALWAYS shipped within a couple of business days (max 5 maybe, definitely less). Now, I suspect that the bad reviews on newegg have bought from some of these bad marketplace sellers such as PATAZON.

Let me inform you on this horrible marketplace seller. I saw someone write a 1 star because they bought from patazon, and hopefully no one ever buys from them again here. I bought some wireless earbuds from them because it was cheaper than anywhere else, but that was a horrible mistake. This was the first time I was buying from a marketplace seller, and I did not know about marketplace sellers yet. I bought from patazon and a couple days later they say they have processed my order. I wait a week and now im confused, newegg usually ships really fast. I email the seller and I see patazon, i screwed up. Its not sold and shipped by newegg? Damnit. I email the seller and let them know I have not received my tracking number yet, and they get back to me in a couple of days with broken english (not a big problem). They say "sorry, blah blah blah, could you give us your tracking number?". EXCUSE ME? I'm asking you for the tracking number. Why would you ask your customer for the tracking number when I just asked you for it? I immediately refunded my item, wrote a bad review on the product and newegg responded to me personally saying sorry for the inconvenience. Always check the marketplace seller's reviews before buying and even after that, be cautious because they usually have their own return periods, or some kind of thing in fine print. I have rmaed items 3 times with them, all of them have successfully gone through with newegg.

ALWAYS BUY SOLD AND SHIPPED BY NEWEGG for best experience with this company. The shipping times are always (my experience) within a couple of days and if you need to rma something, it is a simple procedure. They also probably have the best customer service I've ever had even though I don't physically see anyone, just all through chats and emails. However, sometimes the chat can be horrendously slow for some odd reason. The pickup zone or the hybrid centre for newegg located at east beaver creek is a pickup zone, don't think you can buy anything there. However, they do have a bunch of computers and monitors setup like a very small bestbuy so you can play around with items.

All in all, this is the place for online shopping, even amazon can't beat their free shipping on select items. Amazon usually takes me about 4-5 days while newegg is usually within 1-3 days. If i wanted something immediately, I would go to canada...

I wanted to love Newegg and maybe its just bad luck but it doesn't look good. I decided to buy a mechanical keyboard and basically found some sweet refurbished Corsair keyboards and read the 20-25 reviews (mostly positive with a couple negative, and out of the couple negatives one of them was that many keys were double or triple entering the letter when pressed...

So I take the risk for the savings at this hybrid newegg center and learn it will take another day to receive my item. So I come back the next day and I get a RGB corsair refurbished keyboard, get home open it up looks great all the default leds work step 1 done. Step two see if all the keys work...STRONG NO 3-5 keys had the same problem as the 1 bad review...it rendered the keyboard useless so I headed back to the store for return. The store guys who were pretty good (but kind of lazy to help or answer questions) guided me to the phone where I had to call customer service myself to get a return # than bring that number to counter to return product (20-30mins,after driving to the store-home and back to store don't forget) customer service was willing to refund me but it was a pain to call myself and set up return myself on phone, not to mention waiting 3+ business days for your money back (debit) which doesn't count weekends. Just saying if you wanted to use that same money to go to say Canada Computers and its Thursday you wont have your money back until around wed of following week. So when they said do you want money back or another product I was like FORGET that I did not want to wait another day for a potentially 2nd broken item I want a product that works and if it doesn't I don't want to wait another 5 days returning for my money back... took my friends advice NO REFURB on electronics and buy @ brick and mortar where you can exchange the product on the spot if it doesn't work...that why more expensive but now i have the Corsair from Canada computers and its been a couple months of it working perfectly now.

Not against online ordering-love Amazon. I have a feeling if I ordered another refurbish it wouldn't work either. It was even backed by the original manufacturer which was great (the store guys tried to tell me their products aren't covered by manufacturer and I pulled up their website and showed them look says right here refurb covered by original manufacturer!) I was worried I wasn't going to get a straight refund when this happened but I just continued the process and customer service did return for me (with the waiting period etc)

Gonna try NCIX if no go sticking with Canada Computers lol...

( READ BEFORE YOU BUY!) I decided to write an honest review of the customer service I received seeing I am in the exact same field. I purchased a motherboard from them on Dec 4th/20. It took a month for it to come via Canada Post. (I get it pandemic and online shopping. That didn't bother me.) What I was worried about was the countless places it ended up. I live in Toronto and it came from Richmond Hill. The motherboard ended up in Mississauga, Hamilton, Stoney Creek and back to Hamilton. Countless times unloaded and reloaded on to trucks.

I am building a work station and needed it for my build. It arrived damaged as I expected it would. I decided to take the box home and see if it was ok. The damaged part is right on the corner of the motherboard box as shown in the picture. The motherboard box can be opened there is no sticker keeping you from doing so but the static bag needs to be opened. I did not open the bag it is in because I feel it is a "used" product at that point.

Anyway, I filed a report with Newegg asking for a refund and its been 3 weeks and they basically have you repeat each step. On four occasions they are asking for pictures which I have sent. Once the same rep asked me for the pictures Twice. Once on Jan 7th the next on Jan 23. I told them I feel because its a complex part I don't want to install it because I feel it has to be damaged. I asked numerous times if my return will be honored because I am at 3 weeks and Jan. 31st is fast approaching and the 1 month return deadline. Each representative IGNORED my question and when I asked why they haven't responded to my question also ignored that question as well. They claimed to file a ticket with Canada post. Told me I would hear back in a few days and its about 4 days for a refund after it is returned.

I type my claim number on my Newegg profile page and nothing shows in history as well. I feel like I am like many here and stuck with this product. They might have weaseled me out of the $320 dollars but in the end the two Aorus 27 inch monitors I was going to order I will be now getting from Canada Computers. Same with my 5900x CPU and 3080 Aorus master As a customer service manager for a large big box store we have our procedures and flaws. I am there to fix these issues as they escalate but its clear with Newegg they don't care. I have a thread with 16 emails now with robotic rehearsed comments from 7 different agents. DO NOT...