Cloud Health Center | RMT Massage & Acupuncture Clinic | 列治文中医馆 针灸 按摩 — Local services in Richmond

I am writing to formally lodge a complaint about my recent experience at your establishment on 01/30 2025 Unfortunately, my visit was highly disappointing, and I believe the service provided fell well below acceptable standards. I would like to outline the specific issues I encountered:

Incorrect Location on Google Maps: I followed the address listed on Google Maps to find your location, but the directions were unclear and led me to a wrong place. This caused a great deal of confusion and inconvenience. Unprofessional Reception: Upon arrival at your reception, I was met with a cold and dismissive attitude from the staff. I was rushed through the check-in process, which made me feel uncomfortable and unwelcome. Shortened Massage Duration: I had booked a 50-minute massage, but the session lasted only 38 minutes. I entered the treatment room at 17 minutes past the hour, yet the session concluded well before the full 50 minutes. This is unacceptable for the price I paid. Incorrect Therapist Assignment: Despite confirming several times that I wanted a female therapist, I was assigned a male therapist. When I raised this concern, the staff insisted that the male therapist was actually female, which was untrue. This lack of proper communication and attention to detail is disappointing. Rude and Unprofessional Behavior During the Session: Throughout the massage, there was no effort to engage with me or provide any form of customer service. The therapist maintained a cold demeanor, with no attempt at friendly communication or professional care. Harassment After Google Review: After I left a negative review on Google, I received multiple phone calls and text messages from your team. The staff seemed intent on questioning why I gave a low rating, even claiming they had looked up my insurance details. This kind of harassment is completely inappropriate, and I find it extremely unprofessional. In summary, my experience at your establishment was highly unsatisfactory, and I feel that I was treated disrespectfully and unfairly. I expect a full explanation and resolution to these issues, as well as an apology for the behavior I encountered. Please do not contact your client without any...

I had an outstanding experience with Cloud Health Rehabilitation Center. Their team is not only highly skilled in rehabilitation techniques but also deeply knowledgeable about the latest advancements in the field. Every treatment plan is tailored with precision, ensuring the best possible recovery outcomes.

Beyond their technical expertise, what truly sets them apart is their exceptional level of care and dedication. The staff goes above and beyond to make patients feel comfortable and supported throughout the process. They take the time to understand individual needs, patiently guide every step of recovery, and ensure that no one ever feels alone in their journey.

What I appreciate the most is that their commitment extends beyond just professional service—many of their staff members genuinely build lasting relationships with their patients. Their warmth, kindness, and willingness to go the extra mile create an environment that feels less like a clinic and more like a supportive community.

If you’re looking for a rehabilitation center that combines top-tier expertise with genuine compassion, Cloud Health is the place to go. I highly...

I’ve been to this place multiple times, and the service has always been professional and welcoming. Seeing unfair accusations, especially discriminatory ones, I feel the need to speak up.

– The address is accurate on Google Maps. If there’s confusion, a quick call to the front desk would help.

– Staff are friendly and professional. I’ve never experienced the “cold attitude” mentioned.

– The most shocking claim is questioning a therapist’s gender. This is disrespectful and discriminatory. All therapists here are skilled professionals, and their gender has nothing to do with their ability.

– Standard practice includes prep time, not just hands-on minutes. If there was an issue, addressing it in the moment would’ve been more reasonable.

– Businesses reaching out after a complaint is not harassment, it’s called customer service.

I was in the room while that lady who’s giving bad review and yelling outside.

you are fully RUDE and...