Cumbrae's — Local services in Toronto

Shopped at Cumbrae's on Bayview yesterday and was VERY disappointed by their handling of the processing a refund of a overpriced item by both the cashier and manager on duty. Purchased a number of items including 3 similarly-sized Provimi Veal Ribeyes. After checking out at the cash I carefully scrutinized my bill and noticed that 2 were priced at $20.39 and $18.89 one at $29.99 (the price per pound). When I brought this to the cashier's attention she shrugged her shoulders and said that "they are priced by weight". I insisted that she re-weigh all 3 Provimi Veal Ribeyes then low and behold the $29.99 item should've been priced at $20.99 (see attached photos). It wasn't even weighed out on the original price tag. The cashier was completely uncertain what to do so I insisted on speaking with the Manager on duty. So, Evan, the manager, arrived on the scene, seemingly unconcerned at all about the pricing anomaly blaming it on "human error". No apology was offered, and he retrieved a $10 dollar bill from the cash, tossed it on the counter, saying "how's that?". Any member of the Cumbrae's management team with even a sliver of customer service orientation would have immediately gone to the products on display to inspect for similar errors that might be in need of rectification. Then profusely apologize to the customer for the error. Finally, compensate the customer for the full erroneous purchase price of the overpriced item. Inconveniently, Cumbrae's place/face all their items on the shelves/racks with the price tags on the back of the product. I would conservatively estimate that my annual family spend at Cumbrae's to be approx. of $5,000. After such shabby treatment at Cumbrae's today I will take my business elsewhere. Attention Cumbrae shoppers - caveat emptor........

Reviewing solely based on the 8oz ribeye steak sandwich which costs a whopping $26. I'd been wanting to try this sandwich for some months now, but never could make it in before the kitchen closed. Well, today was the day, and, let's just say, the highly-anticipated sando fell flat for me, especially considering its very much not-insignificant price-point. I'm assuming they use prime-grade beef here, likely with some age on it, but the steak I had did not seem prime nor aged to me; more like select-grade (with zero age). Beyond that, there was next to no perceptible seasoning, and the fat was not rendered thoroughly, making for a very chewy (almost as if gristle) and awkward eating experience, wherein you find yourself entangled in a messy, saucy, battle with the sando, trying not to yank out all the meat at once... but you fail. I actually really liked the style bun used (brioche burger bun?), though I could see the bottom piece becoming totally soggy if you don't eat it quick enough. The toppings were fine. Honestly, overall very forgettable and nowhere remotely near worth the coin- for half the price, I much prefer Fortino's prime rib sandwich, which comes loaded with melted cheese (provolone if I recall), truffle mayo, sauteed onions and mushrooms, atop a lovely ciabatta... not to mention, a heftier sandwich. All that said, I'll be back to Cumbrae's sometime to try some of the other, more affordably priced, sandwiches- the smoked peameal in particular calls my name, ditto the braised beef one. The (raw) meats also look fantastic obviously. Will update...

It's not enough to be a butcher shop, it has to be complete.

Cumbrae’s is the perfect establishment to find good pieces of meat, seasoned meats, roast meats, ready-to-heat pasta, cigars, different styles of cheese and desserts.

Products are of excellent quality and service is also of the same quality from all employees.

The store is super beautiful and you can order snacks and enjoy them in the store.

The store does not have many barriers, so it has good internal access for wheelchair users and customers with other disabilities, but it does not have an automatic door that greatly helps with entry and exit. The team is trained to serve all customers.

For those going by bus, you can use 11a or 14, both of which pass in front of the establishment. The place is pet friendly, with indoor tables during spring, summer and autumn, so you can wait with your pet, and there is always a pot of...