TD Canada Trust Branch and ATM — Local services in Toronto

My former TD experience at my "home" bank which is at Danforth snd Coxwell over a year ans a half ago really left me resentful towards that location and their disposition towards people.

I had started coming to this Pape location and I REALLY like this location, but more so, the tellers. I have been here several times now and always had a great experience here. It's funny to me that some of the reviews are complaining about wait times, but in this day and age people have lost ALL patience. They see someone at their job talking, being friendly and smiling and get upset. They want good customer service but when they see a teller/manager laughing and smiling with a customer they get more upset and think "why are they having a good time, while I am waiting? Do they not see me!?" People are so against someone ELSE being happy.

Now, that is over with.

I would like to highlight and give gratitude towards Danny/Dennie. I have seen him twice now and felt VERY comfortable speaking to this young gentleman. Professional AND friendly is what is needed in all jobs and even life itself, that's what he is. Greeting with a giant smile and soft spoken. Dennie shows me that HE CARES about what is happening with my money and seems like a non-judgemental person. I shared information with him that I would not even feel comfortable sharing with some family members, and felt great. I hope he achieves whatever he wants and works hard for it. Outstanding, truly.

Lastly, I would also like to thank Dimitra. At first, while I was waiting in line I had saw Dennie and wanted him but the line and God pushed me towards her. I started speaking to her and she was very pleasant but I felt badly for not speaking to Dennie as I had seen him prior. I told her this and she had zero issue with me waiting for Dennie and even encouraged it, which I obliged. Later on, me and Dennie were struggling with my issue of a global transfer and Dimitra had seen us struggle. She came over with a big smile and offered help which we both accepted. I joked that I didn't want her, and she replied laughing "you don't want my help?" She had spotted the issue a few minutes later and she is the same as Dennie. Same in the sense that I could share information with her about certain things and she reciprocated by sharing things similar in her own life. Both Dimitra and Dennie worked together to help me and get my issue resolved.

Dennie is a handsome young man and with good guidance he will go very far.

Dimitra is a beautiful young girl who has a good head on her shoulders. I hope she enjoys herself and doesn't burden herself with stress too much.

These two wonderful people have truly made me thankful to God that some people are still happy and helpful in this world.

Thank you, really. God is...

Booked an appointment online to speak with an advisor today. He advised me that he was running late - would be about 10 mins - then after 25 minutes had passed he said he needed another 2 minutes to finish up with his prior appointment. I was patient as I understand things can take longer. What was not acceptable was that, because what I wanted didn't apparently warrant his attention, he passed me off to someone else. First you keep me late by over half an hour - then you can't be bothered to help me. I found this to be rude - but then likely he didn't want to be bothered because I don't have a large amount of money with their bank so it is okay to be rude to those that don't have a lot. And TD - don't bother to reply with the stock answer that I see listed for other complaints to the effect that this isn't the service you aim to provide - all this means is that you don't read the complaints nor take them seriously. I bet you would if I was a millionaire with lots of money and investments in your bank. Really bad experience but I will say that the tellers are all very helpful and personable - perhaps they can train the advisors in how to treat people decently. I won't name the advisor as I do not desire to shame him publicly - even though I was treated rudely - I won't condescend to treat him...

This branch does not know the meaning of service, starts from the manager and "new" supervisor. Some of the new staff have trouble doing the most basic transactions. I wanted to deposit a cheque in one of my sibling's TD account. I have done this several times with no issues in other TD banks. This teller cannot do the transaction without my bank card as she "wound not be able to find the account". I informed her that I discontinued my bank account and no longer have a bank card. I informed her that it should not be a problem as my sibling's account number is written on the cheque. She started to give me attitude, I then told her to change her attitude when she speaks to a customer. Then she started to play semantics and said that I was not a customer as I do not have an account with them, only my sibling. I had a talk with the supervisor about the service attitude, and inability to do a simple transaction. Shockingly he said, anyone that walks through their door are not necessarily a customer and he did not get my issue with the teller's attitude. He said she was right. I left 2 messages with the branch manager who has not...