TD Canada Trust Branch and ATM — Local services in Toronto

By far the worst banking experience I’ve ever had. I’ve banked with TD for over 15 years and the disrespectful and inadequate experience I had here today is enough for me to want to switch my main bank.

I booked an appointment to make an RSP contributions from my anual bonus. Not only did the financial advisor, Mandar Walavalkar, refuse to process my deposit, sending me to the teller instead, he wouldn’t allow me to transfer my mutual funds without mining me for data first. Clearly this man’s priorities is making commissions off of mutual funds sales, and not customer service.

The teller was equally useless, not allowing me to deposit a cheque from my employer to my RSP account, because the cheque was made to TD and not my personal account, Even though this is the same process My employer and I performed for my 4 previous RSP contributions as due diligence for tax auditing purposes.

All in all, it was a waste of an afternoon I had taken off of work. I feel insulted and belittled.

Another branch was able to service my requests after I voiced my grievances, but the events I experienced today makes me question why I bank with TD...

I went to this location to close my mutual fund. First impression was great. I was welcomed and served when I entered the branch. The guy who was helping me at the counter seemed uncertain and just left the counter to talk to another employee. Which then I heard it was about my situation! It would have been better to inform the customer prior to leaving the counter! He wasn’t able to help me that is why he booked me with one of their advisors who was on lunch break. I waited not so long until a guy waved at me from far away to get my attention to go toward him. It would have been better to come closer instead of waving! After entering his office, he started updating some information regarding to my account and in between I could see him opening some new tabs and answering questions on my behalf without even sharing the questions with me. I questioned him about the extra tabs that were opened and he closed them all immediately and mentioned it was necessary to do so! In general, I did not receive a good customer service and I am not comfortable with all...

I wanted to share a very positive experience with your team. My interaction began with a phone call to my local TD branch and continued in person when I visited shortly after. Duchess picked up our conversation seamlessly and was exceptional from start to finish—direct in answering my questions, clear in offering solutions, and, most importantly, she spoke to me as a human being. She thoughtfully walked me through banking options that could fit my needs, without any pressure.

Julian joined our conversation as well and added helpful insights that rounded out the discussion - I look forward to talking with you more about GICs and so on. What was supposed to be a simple banking errand turned into me checking off several items I’d been meaning to handle for months.

TD should feel proud to have employees like Duchess. Thank you, Duchess, for your positive energy, infectious smile, and for making me feel like my questions...