The Friendly Butcher — Local services in Toronto

Ordered online, changing & canceling for reordering is easy. There're different delivery dates available. Quick delivery after the ordered will be the next day after 12 pm. I requested a call when the delivery arrived & it complied.

BEWARE OF REFUNDABLE PRE-CHARGE OVERWEIGHT DELIVERY FEE: Besides paying a mandatory delivery fee for your order. There's another refundable delivery overweight pre-charge fee charged to your credit card for your order. My order was refunded $22.45 but in the online order, it's already pre-set as one of your orders of $20. It's kind of confusing that you've to order yourself & see the charge.

The store only charges the order when it's considered "OVERWEIGHT".🤔

Even if you ordered items that are lightweight the charge is still applicable & necessary. Apparently my last order was not delivered overweight so the charge didn't applicable & I received an email notification of my refund will appear in my credit card account in a few business days.

My opinion of this credit card refundable pre-charge fee is kind of perplexing & hassle because the refund takes a few business days & if I want to order online again, I'll have to wait for the refund again. By then I'd paid twice already & waiting for my refunds. it's tedious but I understand why the pre-charge is necessary & I'll comply with this policy. I agree to disagree, don't have other alternatives. So consider this before you order & it'll complicate your credit card statement. Just make sure your credit card has sufficient credit...a friendly reminder.

When ordering online, most of the products are shown with pictures. There're plenty of selections of different meats, prepared meals, bottled products, etc, etc....worth to check it out.

The prepared meal & meat products I ordered online are all vacuum sealed, cleaned, and sanitized. It's all properly labeled. It even provided a complimentary compact insulated carrying bag. It's a nice gesture and excellent courtesy customer service.👍

For the prepared meals, I tasted the Moroccan lamb. It's excellent but wishes for just a few more pieces of lamb. The small chicken pie, the small steak & mushrooms pie & the lamb shepherd's pie are all delicious & excellent for the quality and quantity. The bottle Kozlik's x-hot horseradish is my liking.

So far, it's very impressive after I received and tasted the prepared meals. Fully recommended.

I'll go to Yonge St. store for some more...

Recently discovered this place after moving to the area within the last year and had only great experiences with quality and service until we ordered catering. We ordered beef sliders and chicken tacos. I asked if the tacos were hard or soft shells on the phone when placing the order. I was told they were hard shells. Perfect. My husband went to pick up the catering the morning of the party we were hosting and returned home with the sliders, filling for the chicken tacos and two bags of Tostitos (Restaurant and Scoops). These are not hard taco shells (obviously) and at $3 a piece, I expected 40 mini taco shells.

On my way to the grocery store to pick up tortillas for 30 people 5 minutes before our party was going to start, I gave them a call to see if maybe we could work something out (maybe a discount or a reimbursement for the additional money I was about to spend to have a real taco or even a sincere, sympathetic apology). When I explained the situation, I was told there must have been a miscommunication because that’s how they’ve been doing it for years and there was nothing they could do.

If that’s truly the case, please update your catering menu or at the very least, disclose this to your customer when they are placing the order. Tostitos are not tacos and it’s sad to me that a customer would be happy with this.

While the sliders and makeshift tacos were delicious and our guests raved about it, we can no longer support this business because of the lack of tact involved in the predicament we were faced with. We won’t be back for our weekly...

Wondering why I saw (and the owner hasn't disputed), an Excel meat truck making a meat delivery to the Friendly Butcher at 3269 Yonge St Toronto. It was many months ago but, regardless, I thought Friendly Butcher only sold locally sourced (Ontario), meats as advertised. At the time I inquired with the owner who left me more confused, something to do with processing of the meats. I've since spoken with other butchers who were also curious. I called Friendly Butcher back today and spoke with gentleman named Ken who first acknowledged that all of their meats are locally Ontario sourced then, gave a different answer as to why they use Excel Meats claiming "they send those cuts to the restaurants". He abruptly passed me to the owner who gave me a completely different answer than Ken's and also his own from months ago but acknowledged that he may use Excel as one of their suppliers. NOTE Excel does NOT deal with locally sourced Ontario meats. So, where's the beef...