Trio Ristorante Pizzeria — Restaurant in Toronto

After dining at Trio Ristorante for two busy Friday nights in June and July, I want to recognize our server Anthony, who clearly demonstrated he genuinely cares about the happiness of all customers, including those who may not be in the section of the restaurant he's serving. During my first visit in June, my family wanted to spontaneously enjoy the summer weather so we asked the hostess for patio table without reservation. However, the three of us couldn't squeeze into an available table for two. While we deliberated where to go next, Anthony walked by and offered to help find a solution for an immunocompromised elderly family member who is not personally willing to risk dining indoors. Anthony opened up the large second floor of the restaurant, which we didn't know existed, which required him to walk up and down the stairs to proactively check if we're OK on a regular basis. When another group wanted to sit beside us on the second floor, Anthony naturally asked if they were OK to sit a bit further in order to keep some distance from my immunocompromised elderly family member who gets sick easily.

#2. During my second visit in July, we made sure to reserve a patio table but didn't sit in Anthony's section. When it started raining, the tarp canopy above the patio sagged, but our server continued as usual. Fortunately, as Anthony glanced by on his way to serve his section, he walked over and used his hand to carefully drain the middle of the sag, while commenting the canopy would break and get everyone wet if it's not drained. #3. Besides exceptional customer service by Anthony, the food on both regular menu and specials of the day were delicious and moderately priced for the higher quantity. Our family enjoyed the funghi trifolati, beet carpaccio, seafood spaghetti, halibut, filetto di spigola, petto di pollo marsala, and the special cooked every few months of sea bass al cartoccio which absorbed the flavour of vegetables and herbs. Desserts were satisfying with affogato and mango panna cotta, while tiramisu and cannoli met my...

** TERRIBLE - MUST READ *. Yes. It was a Skip order. However, does that mean it’s a second class citizen order? Seems to me lots of people like Skip. Do you? Then beware! You will be subject to old fashioned discrimination as if you should be at the back of the bus. It’s simple. I said - No peppers. Right? And it’s about the food. So the food matters. It’s the only job. Literally the ONLY job. And the food was slathered in peppers even though I asked for none. Ok. Fine. Mistakes happen. So I called the restaurant. Well! This is the fun part. Can’t help you. Won’t help you. Let’s see - order a coke and I’ll resend the order. Oh! Great idea. By the time the coke gets here it’ll be a $18 coke with fees and tax and delivery charge PLUS the original order cost which will make the meal close to $60. Thanks for that. Good solution. Or come by the restaurant. Really? Why do you think I ordered Skip. So I could drive there. Park. Walk in. Get food. Go back to my car. Drive home. And eat it. Again - thanks for the “solution”. Works for them. But not me. And guess who’s fault it was? There’s. But basically - bugger off. We have your money. We did it wrong. Take a hike. So I hear you ask - what’s the solution? Here it is. Have the cook make a new one. Have him drive it over. Don’t pay him for the time it takes. And I get it. Saturday night. Restaurant full. Can’t afford to send someone out. Impossible. That’s exactly the point. Guaranteed he, and the restaurant, won’t forget and make the same “don’t give a damn” mistake twice. Take responsibility. Be a person with integrity. But it’s just easier to give customers the middle finger. And grab the cash and run. This type of craven, money grubbing, customers don’t matter attitude...

Went to try a new Italian place. I was pretty disappointed overall with the food for the price point. To start - 17$ Caesar salad that had no protein in it (just romaine, Parmesan and Caesar dressing). My friend ordered the calamari and said it was not crispy and rather bland tasting. The complimentary bread served with the apps was tasty. The penne alla vodka was gross. Instead of chunks of pancetta it was more of a ground beef texture (not chunks of pancetta which I am used to). The sauce was more of a red sauce than a pink traditional alla vodka sauce. The noodles were done al dente which saved the dish. I want to say the penne alla vodka was 24$. My friend ordered the lava cake which sounded great but the chocolate wasn’t melted yet when it was served. The service was quick and friendly overall, other than waiting for our cheque to arrive. It was only at the end where we had to ask for our bill twice. Thankfully my friend looked at it and noticed three drinks that we did not order were in our bill (we just drank water). The server was dumbfounded and asked, ‘Are you sure you didn’t order these?’ As if he hadn’t been serving us for the last 2 hours. It just felt like he tried to pull a fast one on us which felt not so great. We tipped 15% (I usually tip min 20%) which in hindsight now I wish we hadn’t. We would...