Great Things in Store — Local services in Town of Cochrane

Overall a decent little shop. My one issue and a warning to others, if you do purchase an item and wish to return or exchange it, you will be required to have ALL tags. Even the small tiny price tags. I thought this was odd for a store that also sells used items, exactly the same category as item I purchased (rain suite for a toddler). I was refused even store credit on the sole basis that the item returned did not have the original price tag (I was told the reason is they require it for the item description? Its a rainsuite...). When purchased, this item was not in the original packaging (there were identical suites in other sizes in the original packages hence why I knew it was missing its original plastic bag) so I figured it wouldn't be an issue upon returning it a day later (unused completely and in the EXACT same condition as purchased). No refund, exchange or even store credit, on top of this I ensured to ask before purchase if I could return it if it did not fit and was told exact quote "of course! You can return for exchange or store credit if item is unused, no problem". Maybe this company should be making their employees aware of their very own policies because it was certainly a problem not even 24 hours later. EDIT: Despite the very poor response below by the owner, I was never provided the option for consignment, tags are rarely referred to in the retail industry as packaging and the receipt was VERY vague in it's language, I even asked for their return policy in person and was never told to keep the tags. Resell it? If I wanted to be in the business of selling items I would have asked their employment positions. I'm highly disappointed in the lack of accommodation, professionalism and accountability. I will be changing my...

⭐️⭐️⭐️⭐️⭐️

I recently visited Great Things in Store and had the most amazing experience, especially thanks to one of their wonderful team members, Martine. From the moment I walked in, she greeted me with the warmest smile and made me feel completely at ease. Martine is a little shy, but her gentle, humble personality shines through in everything she does. You can tell that she truly cares about her customers and enjoys making people feel welcome.

Her knowledge of the store is incredible, and she patiently took the time to help me explore some unique treasures I never would have discovered on my own. What stood out most was the sincere, genuine way she listened to what I was looking for and her kind, quiet guidance — there was never any pressure, just thoughtful and heartfelt suggestions.

In an age when so much shopping feels rushed and impersonal, Martine’s caring and personal touch makes all the difference. It’s so refreshing to find someone who loves what they do and treats every visitor like a valued guest. Martine is a true asset to Great Things in Store, and I’ll absolutely be back. Thank you for the lovely experience — five stars all around!

And beyond her kindness, Martine is a legend in her own way. She carries a quiet wisdom and shares it generously, making you feel inspired every time you visit. Whether it’s offering helpful advice or sharing a heartfelt story, you leave feeling richer for the experience. She is truly...

Sadly, I will no longer be supporting this store. I have noticed a decline in the quality of items recently. On top of that, upon bringing in several brand name and excellent condition clothes, all items were refused with a note indicating “strong odour, likely damp”! All items were clean, dry, and in new condition. Any possible odour would be from the new plastic bin I had just purchased from Walmart to adhere to their drop off policy. I respect the store’s right to refuse items, although the condition in which they returned the clothing was horrendous. Items were tossed back in bin, nothing re-folded neatly as I had it, and everything was now wrinkled. When I reached out the store privately to inquire if this was common practice, I was told “Sorry you were disappointed with your experience”. After rearranging my weekly schedule to drop off and pick up according to their deadlines, then have my property treated this way, I’m leaving this experience feeling disrespected. No acknowledgment on the part of the staff that they could do better is disappointing. Lots of other great stores to support in the future!

Response: We will have to disagree on the reason for refusal. It’s your business, so it’s your right to refuse, either way. I have been a customer for many years, recently having changed my last name. Regardless, I’m just asking you to respect others’ property, while in your...