The Venue Music Sportsbar & Grill — Restaurant in Town of Cochrane

Where to begin? This was my first time visiting and, unfortunately, I was quite disappointed. I ordered the steak sandwich and was surprised by how small the steak was – it looked even tinier compared to the garlic toast beneath it.

The service also seemed disorganized, with unclear roles among the staff. Our waitress, who was also handling bartending duties, appeared overwhelmed with tasks.

A second waitress, who actually served our food, cleaned our table, and even took our drink orders, seemed to do most of the work. It didn't seem right that she wasn't the one receiving our tip, considering she did the majority of the service.

While the food and drinks were satisfactory, they couldn't compensate for the inadequate service. I've decided not to return, considering the numerous other options available in Cochrane.

I strongly suggest investing in staff training. Your establishment has great potential, but in today's competitive market, it's crucial for a business to prioritize customer care.

UPDATE - Replying to your comments

It’s clear that service is not a priority, as it took you 9 months to respond to my original post. Unfortunately, I won’t be returning, as the service provided does not meet...

Picked up the tab for a table of 6. Paid by CC. Left 10% tip which was reflective of very average service received. I left after paying and manager goes to table and says “the guy who left paid but didn’t leave a tip.” My wife was still at table and immediately asked to see receipt. Manager then backtracked and said “well he didn’t tip enough. We want this server to stay with us.” The lying by the shift manager was disgusting. Then to have a business, not a customer decide what an appropriate tip is? Wow. If you want to “keep” employees around, then pay them. That is not the burden of the customer.

It speaks well of the Venue to have such a quick response to this review. Well done. However the response does not address the most egregious issues mentioned above: dishonesty (tantamount to fraud) of the manager, and basically thinking a business can dictate what an “acceptable...

Very overpriced for average taste •150$ for 5 people •The pierogies were too soft and not crunchy at all. •The smoked meat in the poutine was black and over cooked. Rest of the poutine was fine. •The Sicilian pizza was also over cooked, which made it very dry.

•The tacos were great •They ran out of tomato juice for the bloody scissor drinks. •They were heavily understaff with only 1 waitress running around. •The food took forever to arrive and my table had time to go through 2 beers. Must of been at least an hour. We arrived when it was sunny and food arrived it was already...