Best Buy — Local services in Vaudreuil-Dorion

Honestly, I'd give you 0 stars if that was possible. This review goes out to both Best Buy and Geek Squad.

Shortly after choosing to purchase a MacBook from you and signing up for your services, our computer began to exhibit a SLEW of problems. The camera, the desktop function, the screen and any external device recognition haulted. The laptop was not damaged in any way and was a primary source for my work.

After taking it into Geek Squad on multiple occasions as well as seeking help with your online assistance, your technicians could not find the problem. When we took it to Apple, they offered a repair over half the price of the computers cost. They asked why we didn't buy it from them and honestly I will for all future Apple products.

We were able to have an independent technician look at it and they noticed a missing fan which was causing the onset of problems. A missing fan, which was a manufacturing defect.

I've attempted over and over to resolve this problem both with Geek Squad and with Best Buy and have not received any apology or compensation. The cost of the external screen, camera, the backup computer we needed to purchase and the lost wages from my job that consequently was nulled because of this could have covered multiple computers. If only you had only taken responsibility for selling us a faulty device instead of pushing along the problem and eluding that our laptop was A) worth keeping and B) would not continue to show new problems. You should have reimbursed our purchase and we could have avoided this costly mess.

When confronted, your online and phone assistance staff were very rude and uninformed. They denied us having purchased the services for this device. They refused to refund our services which we greatly felt were not worth the money we spent on them.

I've attempted to contact Best Buy customer service and received confirmation that I would receive a reply shortly. It's been almost a month. I am beyond fed up.

If you are reading this, I highly recommend that you DO NOT purchase your device from Best Buy and certainly DO NOT partake in any Geek...

I had the most horrendous encounter with customer service today, an experience that will forever be etched in my memory. I entered the store with my 8-year-old son, eagerly searching for the Nintendo video games section. A gentleman, presumably an employee, directed us towards a large metal cage where all the games were stored. Initially, I saw no issue with this arrangement, except for the fact that the games were stacked like books on a shelf, making it impossible to see them clearly.

My son, ever enthusiastic, approached the man and politely asked for the Mario Kart game. Without hesitation, the man plunged his hand into the cage, between the narrow rails, and retrieved the game. Unfortunately, due to the obstructed view caused by those rails, I couldn't catch a proper glimpse of it. Hoping for a little assistance, I kindly requested the man to hand it over so that I could examine it better. Shockingly, his response was a curt and resolute, "THAT IS NOT HAPPENING!" Yes, he actually uttered those words!

At that moment, I made a decision. I turned to my disappointed son and whispered, "Let's leave son. This is a prime example of abysmal customer service, a treatment that should never be tolerated." My frustration with this individual's appalling behavior knew no bounds. He should genuinely be ashamed of himself, as his disgraceful conduct tarnishes the reputation of this establishment.

Updated a few days later After taking the advice of the individual who responded, I decided to reach out. To my disappointment, there was no response. They informed me that they would handle the matter internally, leaving me in the dark about the outcome. Can you believe it? This kind of business practice and customer service is absolutely disgraceful. It's astonishing that this establishment is still operating. It's no wonder why Amazon is dominating the market with their outstanding customer service. There are plenty of other electronics retailers offering the same merchandise, so I urge you to steer clear of BestBuy. Perhaps they should consider changing their name...

This purchase was made with a gift card given to me because we ordered a stove over the Holidays which was delivered broken (the door fell off and smashed all over our kitchen floor when they took it out of the box). When it was returned, the replacement item took several weeks to get to us causing us to have to cancel a Christmas dinner we were hosting, which is why CS offered a gift card of 100$, I then used to pay a portion of a smartwatch on the Best Buy website. When the watch was delivered it did not function properly, the battery life was too short and it didn't charge half the time. I tried to work with my phone provider changing my data package to see what was draining the battery, they said it had to be the device, so I drove to Best Buy Vaudreuil to speak to customer service in the hopes of exchanging it for a functioning watch. Arriving at the store to ask for help, I was told it was not their issue because I "purchased on Marketplace" and should reach out to whomever the seller was. Confused because I purchased on BestBuy.com, so some accountability was expected, I was met with a sarcastic 'Well it's like when you buy on Amazon'. When I explained that if there is an issue with an item on Amazon they refund you and then deal directly with the seller, the agent retorted with 'Well yeah, they have more money than us', which I struggled to see the relevance... A small gesture would have gone a long way. It is now ten days later, the seller has not updated me about my watch and I have no timeline on when to expect any resolution. To say the customer service at Best Buy needs improvement would be an...