Food Basics — Local services in Waterloo

Edit: The store emailed me back and assured me they'd take care of it so im changing my rating to 4 stars instead of 1 star because of the fast response. I appreciate them taking the time to care.

Ive been going here for over 6 years for my groceries now. I have severe social anxiety and talking to people can be hard for me. Today my cashier named Andrew made me feel extremely uncomfortable and extremely embarrassed. I have had him probably 10 times previously and ive always been extremely nice to him and never given him an issue before but I will not going to his register ever again and i hope to not cross paths with him again. I was in line behind someone who was almost finished being rung through when i set my case of pop on the metal on the cashier line. I didnt place it on the track yet nor did i plan to, i was more than 6 feet away from the gentleman infront of me yet Andrew decided to pipe up and say "is this together? No, then wait your turn." It was extremely rude and such an offputting tone, and as a person with social anxiety i froze and didnt reply. Then when my turn to pay came up i guess i didnt say debit fast enough so he repeated my total in a snarly voice. I payed and left. Such an unpleasant and awful experience. Im still shaken up because i was so embarrassed. Multiple people around me heard this. So uncalled for. I try to be nice and friendly because i have social anxiety and i know other could have that too but this just made my stomach sick and made me want to break down and cry. It may sound silly but it affects how i will be when socializing in the future with people. I really can't stress enough how distressing...

I've shop here since they opened. Self checkout is a pain because of constant issues and they have really cut back on checkout staff. My last trip here I regret. Forced to do self checkout with a very full cart...no actual humans on any cash register...zero. If I didn't really need a couple of items I'd have walked away. There is no space to self checkout unless you are are doing a light shop. Needed to wait for the attendant to override multiple times during checkout. To top it off I should have left because the lemons and limes I got were terrible. The lemons were mostly a moldy mess when I opened the bag the next day. You have to be very careful buying produce here...this trip I was in a rush and ignored my own advice.

Not as good as they were. My review 4 years ago was 4 stars.

Update: May 2022. I shop here less often but still end up here once a month because the location is handy. Early in the AM the customer service checkout usually has a person. Of my last few visits, once there was only self checkout so I scanned the the 1 of about 10 items I actually needed and left. Everything else was loose fruit and veggies that I wasn't going to spend my time trying to search...

I haven't been here in a while because the fresh food us always very close to the best before or is all ready moldy. Not much had changed. All the red onions were mush, the salads were all expiring in a day or two. What really upset me was the person who checked me out. Said hi, then started scanning everything. They loaded everything onto two belts.. asked me to pay, so I did. Then I stood there waiting for eye contact or to be asked about bags because I obviously had nothing to bag my groceries with. The person chatted with a friend after and still didn't ask me. So finally after standing there for some time trying to wait and ask politely, I asked if I could get some bags.. the look I got! And then the person said, that will be 30 cents for 5 bags! And I had no cash, so I had to pay with my credit card! The person then threw the bags on the counter and talked to a co worker and then turned and left the till and didn't say anything to me as I struggled to pack up my groceries in time for the following customers. I understand that everyone has bad days. But I was having a good one until that. And I don't think I will be...