Apple Retail Store — Local services in Beijing

I bought a MacBook Air here and despite it being faulty, they refuse to accept responsibility for the problem. I would advise avoiding this store just incase you are also lumbered with a faulty product. I learned that even if the MacBook is in warranty, they will not refund or replace it. The customer is stuck with a faulty product. Very disappointing experience. They attempt to deflect blame to the customer rather than address the issue. I shall be taking this up directly with Apple through other...

Staff is not interested in serving elderly customers even it’s not busy in the store, no eye contact, and talking down to them when they ask questions on products. Hard to watch how that elderly couple get treated by the store staff. We all get old one day and fall behind on technology, show some respect to...

Staff was really helpful in answering our questions, location is still looking good even after all this time. Got a few things from there, prices are Apple prices as always (to mean that it’s...