Pralina Confectioneries — Local services in Limassol Municipality

The absolute worst experience. We have been ordering birthday cakes and our candy table sweets from them for years now and yesterday it was my daughter's birthday party and i ordered everything from them months ago and i was confirming with them every now and then to make sure everything goes well on date. The communication with the person in charge was terrible and i even wrote him a message the last time we spoke that he needs to confirm my order to make sure we are on the same page as he was simply always ignoring me. Yesterday i went to pick up my order and when i said the name they looked at me as if i was an alien. The person i was speaking for my order came downstairs looking completely lost and confused he knew he made a huge mistake but wasn’t taking responsibility of it. They made ONLY the cake and not the cake pops the cookies and the cupcakes. Not only they delayed me 40 minutes as they were talking alone outside the shop trying to figure out what to do, they didn’t offer anything else for me as a solution just 20 plain cupcakes which i denied as this was simply not what i wanted. So now i had an entire candy table empty and nothing for the kids and guests to enjoy. An order that was made 3 months ago and they simply forgot to make it. Terrible customer service....

We've been customers for many years. The last time we ordered a birthday cake for 30-people, one layer of brownie was very chewy and seemed undercooked. No one could eat that layer, so ~1/3 of the cake was thrown in the bin. We reported it but no one cared and no one apologised. They just thanked us for...

Wow, what an unexpected jewel. Fantastic cakes and chocolate, super friendly team. We had the strawberry tart and chocolate crunch AMAZING. Will come again for sure,...