DARTY Antibes — Local services in Grasse

Avoid this Darty and go to the Boulanger across the road. At Boulanger you will get much better service, in a far nicer (and cleaner) environment.

The previous visit to Darty Antibes was to pick-up an online order from Fnac. The pick-up machine did not work so had to queue for 20 mins (with only one customer ahead of me) to then have the service advisor tell me I didn't scan my barcode correctly... but when she tried (after glaring at me with a face like thunder) she got the same error code. She then simply put my name into her pos/till and printed out a new barcode to scan which worked. Merci Madame. Sigh. Then eyes to heaven all round.

Today, went to pick-up a Darty online order. First, it's a week later than expected, because I chose the product (an inkjet printer) specifically because it stated online that it was "in stock" and would be available for collection the next day. When I didn't receive my confirmation email, I called to see if my printer was there but the "service" advisor said that she could see that there was an error in the website and the product was actually NOT in stock and had to be ordered from the manufacturer, so it would take at least a week to arrive. Today, went in and had to queue in one of two lines for three tills. Yes, nonsense and total lack of organisation/management. After 20 mins, I get to the till only to be told I cannot just pick up my order, I need to find a floor assistant and ask them to find it for me!

I can only conclude that the girl was RACIST and would not serve me because I am of Korean origin. No other person of 7 or so that were served while I was waiting were told to go elsewhere.

So I have to hunt down a floor sales person and then follow him around the store while he looks for an available terminal to key in the details of my order. He finds it on the system, then walks all the way back across the store to go in behind the girl who would not serve me to find my package. He didn't say to wait at the terminal so I followed him there thinking I could then just take my package and leave, but no, I had to follow him back across the store again for him to key in some details and then let me take the package.

Awful service. I hate this Darty and hope to never need to enter it again.

Go to Boulanger. You'll have a much better experience :)

-- ADDITION in response to reply from Darty --

Dear Warda, Chef Des Ventes Junior,

I DO NOT accept your EMPTY APOLOGY.

If you were sincere, you would apologise for my customer experience not meeting YOUR expectations for how YOU expect YOUR staff to service your customers. Then, I would expect you to apologise for my bad experience, not that you are just "sorry to see" my review of it.

If my poor treatment is genuinely "absolutely not in your habits", then please let me know why I was singled out for this exceptionally poor treatment and what actions you will be taking to ensure that people of all races can be assured of respectful treatment within your store?

You appear to think that the only issue I had was with the length of time I had to wait for service??

You fail to even acknowledge my main points of complaint, which are: False advertising/representation of product availability on your website. The RACIST till personnel who refused to provide me with my order. The nonsense pickup process. The floor sales person said that you send customers to them when the tills are too busy, but there were less people queueing than when I arrived; and if that is your procedure then you should inform customers in the queue before they wait 20 mins and before they to reach the till.

I only made this order with you/Darty because the printer I wanted was not in stock at Boulanger, but in truth, you did not have it in stock either.

I see no reason to enter your store again (unless the product you sold me is faulty) and I will be sure to tell as many people as possible about your staff's offensive racist behaviour and your total refusal to take responsibility for anything that happens...

I had an extremely disappointing experience at Darty yesterday when I went to purchase a new fridge. My fridge at home is malfunctioning, and I urgently needed a replacement. The salesperson assured me that they could have the fridge delivered the very next day, which is the sole reason I decided to make the purchase at Darty. He even promised that I would receive shipping information by yesterday evening or, at the latest, early this morning.

Well, guess what? Nothing. No shipping info, no fridge, nothing. I wasted an entire day waiting at home, only to find out that the fridge wouldn’t arrive for another 7 days! When I called the store to address this, they not only refused to take accountability but even tried to shift the blame onto me, suggesting I should have looked at the receipt more carefully. Unbelievable!

And to top it all off, they admitted that delivering anything within 24 hours was "technically impossible" since it takes at least 48 hours just to prepare a shipment. If that’s the case, why did the salesperson outright lie to me?

This kind of dishonesty and poor customer service is unacceptable. I expected better from Darty and won’t be returning...

17/07/2025

Le livreur nous a appelés hier avec une attitude désagréable, et il refuse toujours de reconnaître qu’il nous a facturé 55 euros pour deux tuyaux de rallonge.

En tant que consommateurs ordinaires, nous souhaitons simplement que la machine à laver soit installée correctement. En pleine période de déménagement, nous sommes très occupés : nous n’avons aucune raison d’accuser à tort un livreur que nous ne connaissons pas, ni de perdre notre temps à rédiger des comptes rendus inutiles. Nous demandons uniquement un traitement équitable et juste.

14/07/2025

Jusqu’à présent, personne n’est venu installer le tuyau de vidange, et les 55 euros pris frauduleusement par le livreur n’ont toujours pas été remboursés.

Méfiez-vous de cette entreprise.

12/07/2025

Quelqu’un m’a contacté en disant qu’une intervention aurait lieu à domicile, mais je dois encore attendre une semaine, sans qu’un créneau précis ne m’ait été donné.

（j’ai passé la commande le 28 juin.）

Je ne sais pas si je peux faire confiance à cette entreprise.

11/07/2025

À ce jour, aucun technicien n’est venu installer le système d’évacuation. Je n’ai ni reçu la facture de 55 euros, ni obtenu de remboursement.

La réputation de votre entreprise se résume-t-elle à 55 euros ?

10/07/2025

Vous avez effectivement pris contact et m’avez informé que le livreur ne reconnaît pas le fait que le tuyau rallonge a été facturé 55 euros. Il vous a demandé de fournir une photo de l’emballage du tuyau rallonge, mais celui-ci n’était pas emballé.

Et après？À ce jour, aucun technicien n’est venu installer le système d’évacuation.

En protégeant un employé malhonnête, vous faites de votre entreprise une société qui trompe ses clients. POUR 55 euros👏

09/07/2025

À ce jour, aucune solution concrète n’a été mise en place, et l’installation du tuyau d’évacuation n’a toujours pas été effectuée.

07/07/2025

Entreprise frauduleuse！！ Entreprise malhonnête！！

Le livreur ne reconnaît pas avoir encaissé 55 euros en espèces. Nous avons déjà conservé les preuves.

Le livreur a-t-il gagné de l’argent en cachette et était-il tellement content qu’il en a oublié d’installer le tuyau de drainage ?

———

Tout d’abord, la livraison a eu une heure de retard sans aucune information préalable. Ensuite, le livreur m’a facturé 55 € pour un tuyau de rallonge, sans me fournir la moindre facture ni justificatif de paiement.

Plus grave encore, la machine a été mise en marche sans que le tuyau de vidange ne soit installé, ce qui a entraîné une importante fuite d’eau sur le sol.

J’ai immédiatement contacté le livreur, qui m’a assuré qu’il reviendrait régler le problème. Cependant, il n’est jamais revenu et ne répond plus à mes appels depuis.

Je considère cette situation comme totalement inacceptable et demande : Le remboursement immédiat des 55 € facturés sans justificatif. La prise en charge des dommages causés par la fuite d’eau. Une explication écrite concernant le comportement du livreur.

Dans l’attente d’un retour rapide de votre part, je me réserve le droit de contacter une association de consommateurs ou les autorités compétentes si aucune solution satisfaisante ne...