Burger King — Restaurant in Grasse

After having wait for my order for 30 minutes I asked a guy who was serving other tables when I would finally get my order. He looked at the order # and said he was going to look for what was going on. After 10 more minutes i finally get inside and find out that my order was lost in translation (and also that the guy had never asked about my specific order # etc). The woman preparing orders was very nice and apologized etc But then I said that I was expecting free ice creams for the hassle. She asked the manager, who was super aggressive. The manager looked at me like she was going to hit me and said "I will only give you one!" in a very aggressive manner. I said ok, and when she came to give it to me she didn't even look at me and proceed like she'd be polite, and excuse them etc but again in an aggressive way. It felts like if she could have thrown it at me she'd have done it. From the beginning I was clear on the fact that I was a little annoyed but that I understood that we all make mistakes at work, it was was one more reason to not to be treated like sh1t by the manager! That's unacceptable for someone who is supposed to show example to her team. Also, while I was finally eating there was an issue at another table, a waitress literally yelled at a little girl because she had not spot that she had started eating the menu she had ordered. The waitress then talked badly to the mother and left. It then escalated inside the restaurant. Again, at no time I've heard of the manager to excuse her team member. Finally, the brother of the waitress came to thr3aten the customer. What a great customer experience! I used to get the best service from all the burger king restaurants after they started reopening restaurants in France, but it hasn't been true for the past year, whether in this restaurant, or even at others (none went that bad though! :)). Too bad for you, one reason to go to steak and shake and others where the service has...

I go to this Burger King often. It's a Burger King like every other. The workers behind the counter work as fast as they can and appreciate it when a customer isn't rude or yelling at them. The tables aren't always clean and the toilets are the same. But it's cleaner than a lot of other Burger Kings in France.

• OK, I've tried to be kind. And I've tried being patient. I had been waiting for a simple cheeseburger, fries and dessert for 20 minutes. No one arrived. There was a man wearing dirty plain clothes walking around the restaurant with what seemed to be my order. I wait thinking, ' ok, he's seen me, he's coming to ther other side. He doesn't come. I go to the counter and say hello loudly to a young girl trying hard to ignore me. She ignores me and walks out back. She doesn't come back until she sees me talking to her manager. My surprise when the manager starts accusing me of not being findable! Is it my Jon to move around and find the guy not in uniform to tell him I'm outdoors?! He tells me my order is right in front of me and I can take it. Too late. He's made me mad. I tell him I want my money back. What in the...

Ce qui s’est passé dans ce Burger King est non seulement inacceptable, mais profondément inquiétant.

Mon frère et ses amis se sont rendus dans ce restaurant pour profiter d’une offre en cours : laisser un avis positif en échange d’une glace gratuite. Après confirmation auprès d’une employée que l’offre était bien valide, ils ont laissé leurs avis et attendu calmement dans l’établissement.

Pendant plus de quinze minutes, ils ont tenté à plusieurs reprises, de manière polie et respectueuse, d’attirer l’attention du personnel pour récupérer ce qui leur avait été promis. Ils ont été totalement ignorés, comme s’ils étaient invisibles.

Lorsqu’une responsable a finalement daigné leur adresser la parole, ce ne fut pas pour leur répondre, mais pour leur lancer une accusation aussi grave que mensongère : elle les a accusés d’avoir insulté le personnel. Aucun mot déplacé n’avait pourtant été prononcé. Aucun écart de conduite n’avait eu lieu. Ils étaient simplement là, debout, à attendre qu’on les considère.

Plutôt que de chercher à comprendre ou à vérifier la réalité des faits, cette responsable a choisi la voie de la confrontation. Elle est allée jusqu’à appeler un autre employé — un homme — pour les expulser physiquement du restaurant, comme s’ils représentaient un danger. Expulser des clients sans preuve, sans témoin, sans dialogue, simplement sur la base d’un préjugé ou d’un agacement, est d’une violence symbolique rare.

Ce traitement serait-il le même si ces jeunes n’avaient pas été perçus comme “trop bruyants”, “trop visibles”, ou simplement “pas à leur place” ? Le doute est permis. Et c’est précisément cela qui rend cette scène aussi révoltante. Car derrière cette expulsion injustifiée, il y a un message humiliant : ici, votre présence dérange.

Il ne s’agit pas d’un simple malentendu, mais d’un incident révélateur d’un mépris profond, d’une désinvolture dangereuse dans la manière dont certains clients sont traités — en fonction de leur apparence, de leur origine supposée ou de leur âge.

Nous espérons que Burger King prendra ses responsabilités, car ce genre de comportement, s’il n’est pas dénoncé et corrigé, contribue à normaliser une discrimination sourde, insidieuse, mais bien réelle. Et cela, dans une société fondée sur l’égalité, est...