Padel FC — Local services in Berlin

Very unfriendly, and inflexible owner. Nice indoor courts, but you better not step outside of his strict rules or you will pay.

We are two couples, with 4 young kids among us. We wanted to play padel together for a long time. We finally got a babysitter (50 euros). Unfortunately only outdoor courts were available. We knew it is the rainy season but figured if its sprinkling a bit we can always wear a jacket and still play. We are not snowflakes!!

This was our first time at Padel FC. On the day of the booking it was raining all day off and on, not hard, just drizzling. We knew if we had to cancel it would be very difficult to rebook, get a new babysitter, etc. So we decided to risk it and play with a little bit of rain.

When we got there the courts were flooded (see photos). We asked if there were any other options, but all courts booked out. Thats fine, so I asked if we can rebook the outdoor court for another time as a solution. The answer was no. There is a cancellation policy of 48 hours, if you do not cancel proactively via telephone, tough luck.

We thought this is unfair, as we actually did not intend to cancel but instead play with a little bit of rain. We expected a safe playable court to be provided to us as per the contract. We had not been to the location before so assumed if the courts were rented to us, they would be playable. The courts were not playable. I escalated to the owner. He refused to reimburse us our fee for the courts (50 euro). Instead he offered a discount on a future booking...? Why would we pay full price for a court we could not use. Why was the court not cleaned and the water removed before our booking? If it was not possible to remove the water (which is what he told me), then responsibility for cancellation should be on the service provider as they were unable to provide their service, not the other way around.

The contract is such that a safe, playable court will be provided to us for the fee. The contract was not honored an owner refused to allow us to rebook for another time or refund us.

Nice courts, very rude and not-customer friendly ownership. We will not return, and will reccommend any friends we meet who play also not to use...

Best Padel Club in Berlin by far! The courts are in good state, easy to book, easy to find people to play with at any time of the day. Amazing community where you can find friends and lots of nice people always with a smile on their faces. Very helpful team that helps you to find trainers and everything you need, but most importantly, help you when something goes wrong, like getting an injury while playing for example. That is the best you can expect from a committed team. But the most highlight for me is the great support that we received to nurture a community of women players. We started being 12, and now we are 120, and all the way through, we only got great support, understanding of our interests and needs, and complete autonomy to shape our space. Thanks everyone and specially Dennis for this...

The 1vs.1 courts are too dark to play, especially at the far side it’s next to impossible to react to a faster ball. Supposed to be fixed at some point, but currently not worth to pay the full 30€ to play (when mentioning to the staff it’s too dark, the answer we were getting a simple „it is what it is“) you have to put your belongings on the partly wet floor in the changing rooms (I get it’s a new venue, but some chairs or the like can’t be that hard to find) the lockers have a full cover of dust inside, so be prepared to have your belongings fully covered in dirt after they got wet in the changing room

Courts do look nice availability to book courts

Unfortunately not a...