Lenskart.com at Downtown Mall, North 24 Parganas (First Lens Replacement Free) — Local services in West Bengal

Worst service ever. I order on Dec 2 and they didn't deliver the product till Dec 9 even after informing that we need it urgently as the old pair of glasses was broken accidentally. They made me call daily and kept on saying 1 or other reasons. They didn't inform before payment that it will take 7days for delivery. After payment they informed that it will take 3 to 7days. The manager and the team are so rude. When asked for refund they said once the product gets delivered then only we will refund the money. Which is pointless because the reason for asking refund is that it is taking too long for delivering the product and saying this to a customer who is already waiting from 6 days shows their ad customer service attitude. Totally unprofessional behavior. Please don't ever buy from them. There is tintan eye+ in front of this store. Try to order from them as they deliver on promised time. Worst experience with lens cart kolkata downtown...

Absolutely pathetic experience at the lenskart at the new town down town mall. I had ordered for a pair of contact lens. When selling they mentioned it will delivered in one day… after repeatedly following up i finally got it after 2 days. Then they have provided the lenses with out a lens case. And then one of their executive mr. jaydeep ghosh was arguing that it is not provided and i should have asked for it. It is as good as i buy a specks from a store and then i need to ask for the specs case. Even the most smallest of eye wear shops provide a lens case if you buy contacts from them . Hope the management will take note of this and...

I will give a big zero to your store....very inappropriate behavior was very shock to know that only if we share our mobile then only they will sell their products was not aware of it as per my knowledge no store can force us to give our personal details but today they refused me to the product because I was not comfortable to share my mobile number with them bcz of un wanted msg which comes on daily...if I contact consumer court for this behavior will you be able to explain your company policy or ur rules ....will definitely want know to it......I need a proper explaination from your company...or otherwise will find a different way to...