KFC — Restaurant in West Bengal

This is a regular KFC outlet, but what I love about this place are its staff. They are very helpful and polite. I have been a regular here for some time and I have always noticed how helpful the staff are. One simple example is when I request for a minor customisation of a standard order, which is basically requesting that periperi not be added to the chicken pieces. Now, the reason I ask this customisation is because the leg bucket is only available as the periperi varient. And my child loves the leg pieces but does not like the periperi spiciness. The staff here has always accepted my request. This was sharply contrasted by the time I went to another KFC outlet located in the food court of a popular mall and asked for the same customisation....and I was point blank told no-can-do; that it is a set order and cannot be modified. I was frankly disappointed by the response, and my child instead took the fried leg pieces from a neighbouring food kiosk of another branded chain that was introducing their fried chicken options. When I went back to this outlet in Rosedale and asked for the leg bucket without the periperi, I was told that all their current leg peices were already mixed with periperi. I was again disappointed but now, here is why I love this place....the senior staff member asked if I could wait then they would fry a fresh batch and not add the periperi powder! Now this is what I call excellent customer service and why I will always be a customer at...

WORST STAFFS EVER!!!! WENT THERE MYSELF IN THE OUTLET TO ORDER BECAUSE THEY SCREW UP EVERYTIME I ORDER IT ONLINE , HAD TO ORDER ONLINE AGAIN BECAUSE THEY APPARENTLY SWARMED WITH ORDERS AND IT WOULD TAKE LONG TIME TO PREPARE ALTHOUGH IT REACHED HOME WITH ME SO OBVIOUSLY THEY MADE IT IN ABSOLUTE HURRY AND WITH NO CARE! I REQUESTED SPECIFICALLY FOR THE SPICY DIPS BUT NOT ONLY THEY WERE UNABLE TO FULFIL THE REQUEST, THEY COMPLETELY FORGOT IT AND SENT JUST THE STRIPS AND KETCHUP, THEY EVEN OUTSOURCE ZOMATO PEOPLE FOR DELIVERY EVEN IF THE ORDER WAS FOR KFC APP ITSELF AND THE ZOMATO GUY DOESN'T EVEN HAVE THE PHONE NUMBER FOR THE OUTLET OR THE POINT OF CONTACT FROM THE SAME. UTTERLY DISAPPOINTED!!!! NEVER EVER ORDER FROM ANY OF THE KFC OUTLETS AGAIN AND I WILL MAKE SURE THAT ANYBODY WHO IS IS IN CONNECTION WITH ME , FRIENDS, FAMILY, COLLEAGUES WILL DOES NOT EVER ORDER FROM KFC'S ANY OUTLET SPECIALLY FROM KFC ROSEDALE. I WENT THERE MYSELF TO MAKE SURE AT LEAST THIS TIME THEY DONT SCREW UP BUT THEY DID YET AGAIN AND HOW! FORGOT THE ORDER ONLY!!!!! THEY HAD THE AUDACITY TO TAKE THE FREAKING RESTAURANT HANDLING CHARGES AND YET COULD NOT "HANDLE" THE ORDER AND THESE DUMB PEOPLE DOES NOT EVEN HAVE A PROPER NUMBER TO WHOM WE CAN CONTACT! SERIOUSLY, REALLY SHAMEFUL. BEING A FELLOW MEMBER FROM THE HOTEL/HOSPITALITY INDUSTRY, I DO UNDERSTAND THAT PEOPLE MAKE MISTAKES BUT THE MAIN PROBLEM HERE IS THAT NO ONES HERE TO ACKNOWLEDGE THIER...

There was this instance where i ordered food at night online from the official app itself, the system took the order as well as my money and made me wait till 2 hours after which a notification came up saying the food was delivered. It was well past 12 midnight and they do not have any assistance support. The next morning i get a call from an employee apologising for the same and requesting me to accept food for the same amount. When i requested to get a refund the call was transfered to the manager who inturn requested me to wait till 7 days for the refund. It now has been almost a month, the manager did not pick up my call when i tried to reach. Also even after after complaining they never fixed the issue as I still see KFC listed open for delivery as late as 3 am in the morning. This is ridiculous and certainly unacceptable from a brand this...