Instanbul Taxim 1 — Local services in Milan

I'd love to be able to leave 4 or even 5 stars, because the food itself is genuinely very good it’s a solid kebab spot and on that front, I can’t complain. My first visit, on the 4th, was actually a really positive experience. I had just arrived in Milan, stopped in, and asked for the small €6 box. They fulfilled that request exactly, no issues, and I left satisfied with the portion and the flavour. It gave me a good first impression and made me think I’d found a reliable go-to place for a quick, tasty meal.

Unfortunately, my return visit tonight after a long, exhausting day in Modena didn’t live up to that first experience. I ordered two boxes and two cokes, I about paid €20 in total and while the food itself was fine again, but the way I was treated left a lot to be desired. The service came across as dismissive, borderline rude, and just generally unwelcoming.

One interaction in particular stood out: one of the staff claimed he was from Toronto, Canada. The thing is, he very clearly wasn’t he had no Canadian accent whatsoever. Maybe he thought I was American or Canadian myself, and perhaps it was intended as some kind of joke, but I honestly failed to grasp either the humor or the relevance. Instead of coming across as lighthearted, it just felt strange and awkward, almost like I was being made fun of.

What struck me most is that rather than showing rudeness, they should have been pleased I had chosen to come back again. As a customer and especially as a tourist who had already given them repeat business the natural reaction I’d expect would be appreciation, not indifference or dismissiveness. Would I go back a third time? Honestly, that’s a tough call. Probably not. And that’s not because of the food, which I’ll say again is tasty and worth the price, but entirely because of the way I was spoken to and treated.

Yes, I may lack fluency in Italian, but I don’t believe that should result in indifference or rudeness. There were at least one or two staff members who clearly understood English, so a little politeness and professionalism would not have been difficult. A smile, a bit of courtesy, or simply respectful service would have gone a long way in leaving a good impression. Instead, what I experienced felt the opposite.

In summary: the food is good, and on that alone, they’d deserve high marks. But service and attitude matter just as much, and unfortunately that side of things let the place down for me. A shame, because with a little more courtesy and warmth, this could easily be one of the best casual food...

Food is amazing but people are really so professional and great. I lost my wallet yesterday while I was there for supper. I found everywhere, however, when I came here to ask, they said we used an advanced methods of contacting. We tried to contact you via instagram while matching your documents with your photos. Moreover, you did not respond back…

Finally, I have received my lost wallet today from this restaurant…

Thanks to Almighty Allah and thanks to these guys … Stay blessed and stay protected!

I’m very grateful for...

Good shop. They offer kebabs in different variations. We tried the kebab box with meat and fries, pizza, piadino, and panino. Everything is always tasty, only once the salad wasn’t very fresh. Usually, there are a lot of people here – the place is quite popular. I’d also like to highlight the Turkish sweets they sell –...