2nd STREET — Local services in Narita

Dear 2nd STREET Customer Support,

I am writing to formally report an unpleasant incident that occurred during my recent visit to your 2nd STREET store located in [City/Area] on [30/8/2025] at around [7pm]. I was accompanied by my wife and children, as we were looking to purchase a robot cleaning device.

As a foreign visitor in Japan, I was carefully checking several units to ensure they function properly and are clean before making a purchase, since I cannot easily return to Japan to exchange or return an item later.

Unfortunately, the store manager approached me in a very inappropriate and disrespectful manner. He raised his voice, repeatedly made hand gestures in a rude way in front of my children, and kept telling me “Go home.” This was very offensive, because I was not at his home – I was at a public store, with the clear intention of buying a product.

This experience made me feel humiliated in front of my family, and it left a very negative impression of the store. I strongly believe customers, especially families and foreign visitors, should be treated with respect.

I kindly request that you investigate this incident, take appropriate action regarding the manager’s conduct, and provide a formal apology. I hope that no other customer, whether Japanese or foreign, will face such treatment in the future.

Thank you for your attention, and I look forward to...

Our 3rd time to 2nd St in Japan.

Lots of interesting items to browse if you care to look carefully.

Some are surprisingly still quite costly but there are some good bargains if put in effort to rummage.

Clothes are fun to sieve through as there are heaps to choose from. Each n every piece is unique I.e. 1 piece had only 1 colour, 1 size, n 1 design.

Shoes are also another great item to look as there are so many to choose from.

We had a fun time as tourist browsing through 3 different...

They should take more into account the reputation of the company. I ordered glasses from the well-known manufacturer Kaneko through the online store. I received a cheap plastic copy that has a factory error, the frame is distorted and in the description it says that the distortion is in the temple. 80 dollars for a plastic copy, I really feel cheated. I will not ask for a refund, because it is complicated, I am from Europe. But you have...