Juntendo University Urayasu Hospital — Local services in Urayasu

On the day of my return flight home from my Japan vacation, I woke up with symptoms similar to a bad allergic reaction...tingling of my lips and tongue, stomach cramps, racing heartbeat, nausea. Although, I had an epi-pen I hesitated using it as I was not entirely sure what was causing the symptoms. To be safe, I asked my hotel for medical clinic recommendations to confirm I would be ok to travel or to have on hand in case I needed to administer my epipen and head to an ER. This clinic was about 15 min away from my hotel so headed there by taxi. I speak no Japanese but the staff at check in made great efforts to communicate with me either through gestures or a translating device. When they realized, my symptoms could be an allergic reaction, they immediately wheeled me to emergency. Once there, the doctor spoke great English and was very empathetic. He acknowledged that it must be scary to be having medical issues in a foreign country and proceeded to ask me about my symptoms and checked my lungs, heart and throat. He ultimately thought I would be ok to travel. He recommended using my epipen only if my symptoms get worse and by that time it had been a couple hours and my symptoms were stable. He gave me an option to receive meds, and advised that without insurance they would be very expensive. I refused the meds since I had some OTC meds from home. He was ok with that and sent me on my way. When I asked about payment, he waived me off and said since I didn't require treatment and it was just a quick check, there was no payment required. I was extremely grateful for the emergency room doctor and clinic staff.. their kindness and care gave me so much comfort. I made it on my flight home and all was well. Overall, positive and efficient process...

Came here to write a review and discovered my negative experience had nothing to do with being a foreigner when I saw so many Japanese negative reviews!

This is an authoritarian and highly inefficient hospital. Upfront we asked the fee structure and wait times, and was told no one knows anything. So we waited, and 2 hrs in we only had a 5mins basic triage and an unfinished nasal swab with no results. Throughout the 2hrs, we kept asking about time and cost, and again no one knew anything. In the end, we decided it was a waste of our time and best to cut our losses. When we received our bill it was a shock! $470 Australian dollars for 5min basic questions and 1 unfinished nasal swab. When we questioned the bill, we were told by an apparently “English speaking” doctor that because it’s Japanese public holiday that “you should pay”, when we disputed that we hadn’t even got our nasal swab results or spoken to a doctor, he just said that the 5min triage itself WAS the Dr consult…. despite the fact that we hadn’t confirmed the illness/issue nor decided on a treatment/management. We were then told “if you don’t like it, go back to your country”?! So, according to this doctor, a patient has no right to question his authority or the hospital and we should just accept and pay what we were given….. like, what an arrogant, unprofessional twat!

Oh and the only friendly staff there was an elderly volunteer.

I must emphasise that language was not a barrier because I used google translate app and was able to hold an instantaneous conversation with the triage staff with no...

My wife gave birth at this hospital due to gestational pregnancy complications (the reason we were admitted here in the first place).

Because our child weighed over 4 kg, the delivery was difficult. She got stuck at shoulder level, and as a result, her right arm ended up with no movement.

She was checked immediately after birth and transferred to the NICU after three days. During our NICU visits, we were told she had developed yellowish skin, a large bump on her head, and needed oxygen.

The yellowish skin and head bump were apparently caused by high bilirubin levels, while the oxygen was needed because she had fluid in her lungs. While those symptoms were improving, what worried us most was her right arm — but they were still examining it.

She was recently moved from the NICU to the GCU, and we thought she was doing well. However, when we asked about her arm, the nurses told us they didn’t know the specifics, but that the doctors did. At the same time, they handed me rehabilitation consent forms to sign. When I asked if it was for her right arm, they said yes.

It feels unsettling that they couldn’t give us any clear details but still gave us rehabilitation paperwork to sign. We even had to request the doctors’ shift schedule just to know when we could speak to them, because apparently informing us through the nurses about what’s happening — or when and where the doctors would be available — was too...