Oriental Hotel Tokyo Bay — Hotel in Urayasu

The Oriental Hotel Tokyo Bay has many great features but they also have many low points that they can improve on.

First, the postives:

The location is amazing for a Disneyland/Disneysea visit. It's steps away from Shin Urayasu station which also has 3 malls attached to it (Atre, Mona, and Aeon). All 3 malls have a wide variety of shopping and dining.

The room we stayed in had 4 twin sized beds (the two middle ones were pushed together to create a king), and there was space enough for an additional rollaway bed and a sofabed, comfortably sleeping 6. We stayed as a family of 3 so it was more than enough room. The room was very clean and well renovated, with a standard Japanese style bathroom (wetroom bathtub/shower, separate toilet).

The hotel offers a shuttlebus service to Tokyo Disneyland and Disneysea, and we never had to wait more than 10 minutes for the bus during peak hours.

In terms of amenities, the Oriental Hotel Tokyo Bay offers a complimentary "lounge" in the lobby area (more about this below), business hotel style amenities to take to your room (shower/bath kits, coffee and tea, etc), self-serve storage, and an interactive kids projector show/game (also located in the lobby).

Now onto some of the improvements that the Oriental Hotel Tokyo Bay can work on..

Let's get the big one out of the way: the lounge. It's completely unsupervised so guests are often very selfish or act inappropriately. We witnessed one guest help themselves before the opening time to dozens and dozens of cups of nuts, picking through and taking all the hazelnus, cashes, almonds, and only leaving peanuts before anyone had a chance to try the lounge. We saw many kids licking the serving spoons, coughing in the cotton candy maker. There's no staff checking guests so literally anyone can walk into the lounge to help themselves (not sure if this is intentional). The quality of the snacks was very so-so. We had actually booked a lunch at the hotel, but after seeing how the lounge was managed, we cancelled our lunch reservation as we were nervous that the restaurant quality would be similar to the lounge quality. It was a very nice treat to have self-serve beer and sparkling wine, but we felt that the behaviour of some of the guests ruined the experience.

The other soft products had similar room for improvement. Check-in service was incredbily slow, taking 30 minutes despite our family being Japanese fluent. The exchange rate used at the hotel was staggeringly off-base (at the time of writing, it was $1CAD to 109YEN) but the hotel offered 102YEN somehow.

The guest amenities room was also completely open to the public, so people would rush in at 2PM or earlier and take EVERYTHING. The quality of the soap, toothbrushes, body towels, toothpaste, and other products were extremely low quality.. perhaps to offset the selfishness of some guests. All in all, the quality of these amenities and how they were managed reminded me of a typical business hotel.

The building itself is quite old, with extremely dated elevators. While the pictures make the hotel seem bright and lively, in actuality there is very little natural light in the lobby.

Despite these minor shortcomings, The Oriental Hotel Tokyo Bay offers incredible value, location, and rooms; especially for young families with Tokyo Disney Resort...

Dear Oriental Hotel Tokyo Bay Management,||I am writing to express my sincere disappointment regarding several unpleasant experiences my family and I faced during our recent stay at your hotel.||We are a family of five who stayed at your hotel because of its convenient location near Disneyland and its reputation as a family-friendly property. Upon arrival, the lobby lounge with complimentary drinks and snacks created a positive first impression — it was a lovely gesture and truly appreciated by our children.||However, soon after check-in, a serious mistake by the reception staff caused significant distress. The room number written on our check-in slip was 1053, and we were given the key accordingly. When we went up to the 10th floor, my youngest child urgently needed to use the restroom. Despite trying the key over 20–30 times, it did not work. I rushed back to the reception, waited around 15 minutes in line, and only then was told that the room number was written incorrectly — our actual room was 1054, not 1053.||During that time, the guests in Room 1053 became upset and shouted “Go away!” at my children. This was extremely uncomfortable and frightening for them. My youngest child almost couldn’t hold it and had to use a water bottle in panic, which was deeply upsetting.||While I understand that mistakes can happen, this was a front desk error that caused real emotional distress, especially for the children. What disappointed me the most was that the staff only said “sorry” repeatedly, with no sincere apology, explanation, or compensation offered.||Additionally, the room cleaning quality was very poor. The housekeeping staff only emptied the trash bins and replaced toothbrushes but did not properly clean the room or refresh towels and amenities. For a hotel of this level, this was far below expectations.||Another issue was at the lobby and parking entrance (B1). When we arrived by car, no one came to greet or assist us. We had to unload our luggage ourselves, place everything on a cart, and bring it up to the lobby without any help. The entire area felt unattended, confusing, and unwelcoming, as if guests were left on their own.||Overall, what could have been a pleasant family trip near Disneyland turned into a very disappointing experience due to repeated service failures and lack of professional care.||I truly hope the hotel management takes this complaint seriously, reviews its front desk and housekeeping procedures, and ensures that such incidents do not happen to other families in the future.||Thank you for your attention, and I look forward to your official response.||Kind regards,|Bayasgalan Bayaraa|Room 1054|Check-out: October 9, 12:00|Oriental Hotel Tokyo Bay email:...

A great family-friendly hotel for Tokyo Disney and central Tokyo, Ginza etc. A little far if your main activities are located around Shinjuku.

Location: Next to the Shin-Urayasu train station which provides easy access to Tokyo via the JR Keiyo line. Two decent neighbourhood malls are beside the train station with restaurants, well stocked supermarkets, pharmacies and departmental stores.

Dec-22 experience: a few changes at the hotel due to COVID measures and impact of COVID of the past 3 years.

Check-in/out: spaced out check-in counters. They open up extra counters during peak hours. Check-in is strictly at 3pm.

Luggage: luggage storage is now self-serve in a room at the lobby. It's well designed but has limited space. If there's no more room, approach the staff for assistance.

Amenities: likely a cost-cutting and eco-friendly measure. Consumables such as coffee and tea, toothbrushes etc are no longer provided although basics such as soaps, shower foam and shampoo are still provided in the room. For other items, you now "take what you need" from an amenities room at the lobby. It is well stocked with extra towels, coffee, tea, wooden utensils, toothbrushes, combs, shower cap, cotton packs, hail oil, facial products etc. However, the items do run out although staff try to refill what they can. Open from 2pm-midnight.

Welcome lounge: the lobby lounge has been converted to a welcome lounge with free iced tea, hot coffee and tea, limited snacks, and free beer and sparkling wine. Open in the evenings till 11pm. Unsure how long this will last.

Room: We got a 4-bed family room this trip as the children have grown up. It is spacious considering there is a dining table in the room. Clean and comfortable. Hot water kettle and humidifier is standard. A great and very welcome amenity is the foot massager which is a life-saver on Disney days. If you have young children, consider the specially appointed kids-friendly rooms on Levels 11 & 12.

Access: There is a free shuttle at Level 1 that brings you to and from the Tokyo DisneyLand and DisneySea bus terminals. Hotel website has the bus schedule. The buses can be crowded during park opening/closing times but I've encountered extra non-scheduled buses so it looks like they monitor the situation and activate extra resources as needed. From the airport, you can get to the hotel via JR trains or the airport limousine bus. The limousine bus service has not yet recovered to its full pre-COVID schedule. Hopefully this happens in the months ahead.

We loved it here pre-COVID and we still do now. The changes do not impact the stay experience and staff continue to be pleasant and helpful as always. Overall a great...