MediaMarkt Amsterdam-noord — Local services in Amsterdam

Highly unacceptable service and return refusal at Mediamarkt Buikslotermeerplein-Damaged Koenic Airfryer (mediamarkt brand) bought in the store not refunded after 18 days This is a formal complaint and a warning to other consumers about the horrendous experience I had with Mediamarkt.

Following previous contact and advice to return a large, damaged product to the store, I experienced utterly scandalous treatment on May 14, 2025, at a Mediamarkt store in Amsterdam. What should have been "service" turned into an extremely frustrating and unacceptable ordeal.

After explaining my situation at the service desk, I was advised to bring the heavy product back to the store. I did so, only for a different employee, after consulting a manager, to tell me I had to self-ship it via DHL! This completely contradicted the initial advice and the effort I'd already made.

Given the product's size and weight, I insisted on an in-store return and refund. The manager then approached me in an intimidating, unprofessional manner, bluntly refusing to accept the package, claiming it was the "online company's" responsibility (despite me initially buying it in-store with shipping arranged from the store). He dismissively repeated that he "could do nothing."

I pointed out my consumer rights and the fact I was following his own staff's instructions. When I stated I wouldn't transport the item again, the manager escalated the situation by threatening to call the police! This was an absolute low point, showing a shocking lack of respect.

A third employee eventually intervened. After more ridiculous discussion about me still needing to go to a DHL point (which made no sense for an immediate refund), he finally accepted the package in-store. I was told I'd get an email for my IBAN once the warehouse received it for a refund.

This entire process was far below any acceptable standard. I am deeply angry about the contradictory information, the manager's unwilling and intimidating attitude, and being forced to needlessly haul a heavy product.

To make matters worse, I attempted to post a negative review about this experience on the Mediamarkt website's product page twice. On both occasions, my review was declared 'not acceptable for publication.' So much for 'honest' reviews on their...

I had a terrible experience with MediaMarkt. I ordered a MacBook, and what I received was a used product in an opened box and in the wrong color. I immediately contacted them and they told me to return it myself, which I did. It has now been over three weeks, and I still haven’t received my refund. I visited the local store twice and called their online customer service three times. Every time they claimed to open a case, but the next time I followed up, they had no record of it. This is completely unacceptable.

It’s extremely frustrating that such a big company treats its customers like this. There’s zero transparency, no accountability, and no proper communication. I’ve given up trying to complain through their own channels — they simply ignore you.

If you care about your time, money, and peace of mind, avoid buying anything from MediaMarkt. If something goes wrong, it seems you’ll be...

Really AWFUL service in store and on online customer service. I returned 2 months ago a blender and I am still waiting for the money. I told the store woman I had a different card to the one I bought it with, so the card number wouldn't work for the return. They completely ignored me and told me I could call next week to solve it. Since then I have called 5 times with no response and no help at all in all of them. A couple of times I have even received the answer "I don't think we can return your money back". I feel like you have made a big problem out of a small problem I proposed the solution for, from the beginning. Definitely not buying in Mediamarkt again and I would really recommend you to work on your customer service because it doesn't help at all and your staff is not prepared to help customers with...