Palm Aruba Condos — Local services in Aruba

We have mixed emotions about our stay here, but honestly we'll probably book somewhere else in the future. The condo was well appointed and located in a nice area, and they do a good job keeping the grounds clean. That's about the best parts I can stay about our stay.

Our condo (Unit 312) had a musty smell inside when we got there that never seemed to go away. The bed was pretty uncomfortable with some obvious stains on the mattress. One of the closets in the bedroom was pretty much unusable because of the layout. We noticed a leaking sink drain in the kitchen, but it took us over an hour to get a hold of someone to fix it as the front desk was rarely staffed.

One night there was a group of people partying in the back barbecue area until almost midnight. With the layout of the condos, the noise was coming right into our bedroom and keeping us up. We tried to call security a few times, but they didn't speak English and trying to use Google Translate over the phone was almost impossible.

We sent an email that night about the problem, and tried to call the front desk again in the morning, but they both went unanswered.

Lastly, when we went to check out, we again called the front desk multiple times but no one answered. We walked down and no one was there. Eventually, we found one of the housekeepers who explained the manager that does the checkouts wouldn't be there until later in the morning. We had a flight to catch home, so we had to just leave her our room key with our information on a post-it note and hope that everything went ok.

At the airport, multiple calls to the condos as well as their management agency went unanswered, as well as any of our emails. We never got an email confirming that we had checked out, and still haven't heard from them as I write this review a week later.

In short, the units were spacious and updated, the condos were in a good area, but everything else around the stay was stressful and time consuming, the two things I definitely do not want while on vacation. I can't imagine what it would have been like if we had a major problem, and for that reason I would strongly discourage anyone from booking...

Palm Aruba condos are owned by different people. Our condo, Coconut Palm One -bedroom condo - 314 was great- clean, safe and close to food which are always my priorities when looking for housing. =)

I attached photos so you could see the kitchen, patio and pool. The kitchen was stocked with basic equipment but nothing special-cups, plates, silverware, a few pans. The laundry is a stacked unit and works as well as you would expect. We were only there a short time so we didn't do too much laundry. There is a queen size bed in the bedroom with a closet, dresser, TV, and safe. The view from the patio is shown in my photo. The unit does have wifi which worked well enough for my husband to work via a VPN while we were there.

We did not have any issues but did meet the owner at check in who gave us his personal phone number if we had needed it.

Palm Aruba is close to quite a few delicious restaurants. You can walk downtown for more options (my in laws did almost every day) if you like walking but I think some people would prefer to drive.

Obviously noise would be dependent on who is staying there at the time but when we were there we had no issues. We really didn't see other guests much except when we were at the pool.

The pool area is really nice. The pool has some deeper areas but it also has two areas that are quite shallow and could be used to sunbathe or for kids. We never had a problem finding chairs and there was an assortment of lounge chairs and tables. There are occasionally native animals near the pool but that's anywhere in Aruba.

The property does have a gate and you are required to use your key card to get in and out. When you arrive there is a guard who lets you in but after that the key card gets you in and out. Never felt like we needed security but it certainly doesn't hurt.

There was a small playground and tennis courts but we didn't use either so I can't speak to them.

TLDR- Very nice condo with nearly everything you could want. We are going back and staying in...

Quiero aclarar que el lugar es PRECIOSO, son departamentos MUY BIEN EQUIPADOS, solo POR FAVOR NO CONTRATEN VIA AIRBNB VACATION ARUBA... mi calificación es por el anfitrión que arruinó nuestras vacaciones, de corazón espero no le vuelvan a hacer lo mismo a nadie... LA PEOR EMPRESA EN QUIEN CONFIAR. Mi pareja contrató por Airbnb un dpto que acordamos en Palm Aruba Condos (lugar PRECIOSO). Llegamos un domingo a la tarde y nos encontramos con que el lugar tenía prendido el aire acondicionado y las habitaciones eran una cámara frigorífica, capaz de mantener carne por días… no había forma de regular el aire acondicionado. Tratamos de apagar el aire sin posibilidad, nos contactamos con el número de celular provisto, nunca respondieron, por airbnb las respuestas eran esporádicas y con poca y nula voluntad de servicio-ayuda. Después de horas sin respuesta encontrarnos las llaves térmicas y solo bajando la llave del aire pudimos habitar el lugar, para eso yo ya me había enfermado y ellos arruinado mis vacaciones. Nadie nos recibió ni explicó nada. LA MALA VOLUNTAD E INDIFERENCIA me llamó mucho la atención. Aparecieron el lunes a las 9:30 am diciendo “que sabían que el aire tenía un problema que inhabilitaba apagarlo o bajarlo y que si queríamos ese mismo día en cuestión de minutos lo solucionaba. ¿? LA DESIDIA de esta empresa arruinó 100% mis vacaciones, tuve 3 días con fiebre de 38 a 39,5º, 2 teleconsultas médicas, me anularon la posibilidad de hacer buceo, me anularon al menos 3 días de snorkel, tuve 2 días de reposo en ARUBA!!!!!… todo porque no fueron capaz de “arreglar un aire roto DEL QUE TENÍAN CONOCIMIENTO DE QUE L FALTABA UNA PIEZA (Según ellos)” ni tomarse la molestia de dejar indicaciones al menos de como cortar las térmicas del lugar o no prender el aire… ni pido que me recepcionen... de terror NEFASTO, nunca tuve una experiencia como huésped TAN MALA. Ah! en compensación nos bonificaron menos de 1 noche de estadía… a mi me arruinaron las vacaciones, el cumple de mi pareja me lo tuve que pasar en cama con 39º de fiebre pero compensaron con 1 solo día… de terror Elijan otra empresa, honestamente no quiero que nadie más tenga una experiencia tan fea...