Hilton Aruba Caribbean Resort & Casino — Hotel in Aruba

We returned from the Hilton Aruba resort last week where we celebrated our 20th anniversary. Our stay exceeded our expectations in every way. The Hilton staff went above and beyond to meet our needs and make us feel like special guests. We had booked the Palm Beach Club level with access to their VIP lounge but were BLOWN AWAY when we checked in and were told that we had been upgraded to the Pent House!! We have never, EVER been treated so well, it felt like an actual dream. The pent house encompassed the entire 9th floor- 3 full bedrooms, 3 full bathrooms, a dining room, living room and kitchen! And then the deck......breath-taking!! Views of the entire resort- the beach, the landscape, everything. It was luxury beyond anything we've ever experienced and I can't say enough how grateful we felt for their thoughtful upgrade. We're diamond members and almost always stay at Hilton properties and it's thoughtfulness like this that will keep us loyal to the brand.

We will be sure to book the Palm Beach Club option next time we come. The lounge accommodations were incredible. They offer an upgraded continental breakfast, tea time and happy hour and the food is really great. If nothing else, it's nice to have a spot to grab a cold drink or some waters for the room. We already miss Afroze from the Palm Beach Club lounge....she was the BEST! She made me laugh so much and she always made sure that we were well looked after.

We ate dinner late one night at the Sunset Grille Restaurant, within the Hilton. We haven't had service this attentive anywhere else in a very long time. David was our waiter. Even upon arriving, we must have looked a hot mess (literally) because we had been walking all over town prior. The host practically ran to get me a hand towel to wipe my face. They seated us outside, as I requested, and it was SO nice to sit near the water feature, within view of the lounge area with live music. Unlike so many other places we've gone, the music wasn't blaring loud and we could actually enjoy the music and talk at the same time. They brought us little treats throughout the meal that we didn't order, but loved. Dinner was delicious. But more importantly, the entire ambience and the attentiveness of every single person who stopped by our table to make sure we were happy, made our dinner enjoyable. I felt horrible that we were the only table there towards the end (again, it was late) and our waiter never made us feel hurried. Thank you David and staff!! Our anniversary dinner was SO memorable.

As part of our ridiculous (amazing) upgrade, we also had a reserved palapa every day. The beach staff are so helpful and kind as well. Christian looked after us and seemed to always appear exactly when we needed something. There is nothing like a cocktail on the beach with that amazing view. Thank you Christian for being so awesome and like all of the other staff, for making us feel special.

We really appreciated the assistance of Francisco, in the lobby area. We wanted to go to Tres Trapis but didn't know how to manage without a car. He arranged a taxi to take us there and come back for us an hour later. He said he'd even send a helicopter to come back for us if needed. ;-) He always got us where we wanted to be. I also appreciated how easy it was to get a taxi at the lobby and when we ultimately decided a car rental would be fun, that was easy to manage within the Hilton as well. I HIGHLY recommend getting a car, if only for one day. It's such an easy island to navigate and we had so much fun beach hopping.

The location of this hotel is ideal and we look forward to coming back with our kids. They'll love the shopping and restaurants within walking distance. They'll also love the pools and close proximity to beach. We really enjoyed the walking area along the beach which leads to the other hotels/ shops/ food stops.

Thank you Hilton Aruba for making this trip so much more than...

Love this hotel! Such a perfect location and gorgeous beach. My boyfriend and I came here for a get a way from the cold New England weather. The staff is super friendly and want to make your vacation special. The lobby, room and view from our balcony was breathtaking. There’s everything you need at the resort but there are also shops, restaurants, and bars right across the street, super convenient for a night out.

The dinner restaurant at the hotel, Sunset Grille, was divine and romantic. BEST French onion soup and sea bass we’ve ever had (and we are super foodies). Also wonderful service from ERROLL, very professional and friendly. He paced out our meal being very understanding we were on a vacation in no rush. The Laguna restaurant buffet was excellent and GUILLERMO was awesome!!!! He refilled our mimosas for us which was so fun because we felt pampered and encouraged to have fun. Castaways by the pool had yummy fish tacos, fast service. Woman who took our room service order was also a sweetheart on the phone and gentlemen who brought it was so great. Servers have 15 percent added gratuity to the bill, I wish it was an automatic 20 percent for them because they work so hard and are so nice. Hopefully their hourly wage is higher than normal.

The hotel gift shop was convenient for anything you could imagine if you forgot it at home.

The Eforea spa here was perfection and one of the best parts. Massage therapist did a fantastic job as we had just rode ATVs the day before and we were so sore. Very high end and the staff there are so kind and treat you like royalty. It is expensive (but worth it) so definitely milk everything you can from it by using all of the amenities. My boyfriend and I were in the outside cabana and we loved it but might choose inside next time because it was on the noisy beach. Still fantastic and ended with mimosas in the courtyard.

The white sand beach and gorgeous turquoise water were a beautiful sight underneath our palapa where we drank tropical drinks, read a book and listened to music.

I will be super honest knock off one star for three things but we would absolutely still return but we will be aware for next time. We did not complain because they were just small things to be weary of and could be fixed right off the bat so you can enjoy the other wonderful 99 percent of the hotel. We also didn’t want to risk losing our gorgeous view from the balcony. First, our mattress was so sunken in on my side. I love firm mattresses, but it had a crater on my side I sank into and my back hurt so bad every morning. Just check right away when you get there. I’m sure it was probably just mine. Also the water in the shower turns hot and cold the whole time, I saw other reviews affirming my paranoia. Third, mixed drinks had little to no alcohol or watered down. Mind you, I don’t like drinks that taste super boozy, sign of a terrible drink in my opinion but I literally could taste nothing and no matter how much I drank I felt not even a slight buzz which was what I was aiming for. I obviously cannot know 100 percent if this is true but it makes sense for profit and to make sure guests don’t get too drunk. Again, just speculating and could be completely wrong.

Overall, Hilton Aruba was incredible and would highly...

This was our first time (family of 4 with kids aged 10 and 12) in Aruba so I wanted to stay in Palm Beach to be in the heart of the restaurant and hotel strip. I was a bit hesitant to select the Hilton Aruba due to the construction and should have listened to my instincts. First off, the hotel is in a wonderful location on a great beach. The property is immaculate and very nice. However, I did not realize there was on going construction on both sides of the hotel, making the outdoor space and eating areas feel very constricted. The only food options during the day for my kids were hotel food trucks located by the side of the beach along with a beach bar. The picnic style seating area was hot and sad looking. I expected more from a top tier hotel. We got 3 entrees from the food truck on our first day while waiting for our room and it was $85 with tip for a burger, shrimp wrap and some chicken tenders! They add 15% service charge to everything and then expect you to tip on top. The hotel has a nice casino and is overall a nice property but I would not stay here again. Everything was overpriced for what it was. Here are pros and cons.||Pros:|-Beautiful beach and there is a pier nearby with a waterfront seafood restaurant called Bugaloe that is nice to walk over to for a midday drink or bite to eat. |-Hotel is clean and rooms very spacious|-Filtered water and ice on every floor so we didn’t need to buy bottled water. Aruba purifies their own water. Their tap water tastes amazingly refreshing.|-Across the street from a host of restaurants ($$$) |-Nice and modern casino||Cons:|-Construction flanking both sides of the hotel makes the outdoors ground feel very small. Half of one of the pools was cut off due to construction. |-Very expensive food and beverage for a Hilton. Maybe that’s just how all the hotels are in Palm beach.|-Breakfast buffet served the same food every day. While it did have some variety it wasn’t a lot and it was very small. I’ve had much better breakfast buffets at all inclusives in Cancun.|-Hard to get a beachside palapa unless you paid for one. They offer free booking but you have to wait in line every day at 12:30pm. When you do get a chair sometimes they only offer it for a half day and it’s 3rd or 4th row back where you can barely see the ocean. For a hotel like this I didn’t expect to have to do so much work to get a beach palapa. They definitely don’t have enough palapas for all the guests.||In summary, I’m glad we stayed at Palm Beach at least once but if I return I would stay elsewhere from the Hilton. While it’s a great property we didn’t love it enough to come back because of the lack of kids menu food options and limited dining options across the street in the $$ range. It’s too pricey of an area to stay with limited fast food or quick dining options. We did have a car and also stayed at the Renaissance Windcreek Ocean Suites which has much better food options, better HH deals, kids menus and cheaper drink pricing, Despite this, the Hilton is really popular and was always busy with guests during our stay. I’m sure the Hilton Aruba will look amazing when the...