AMI MotorHub Wairau Valley — Local services in Kaipātiki

I was referred here via state, because someone backed into my car to get the side panel fixed, The reception staff here are very lovely, great customer service which I haven’t received at other panel beaters before, however the service I received was not great.

I did get a lovely courtesy car, the first first time I picked my car up, when I got back home I realised my window was making a weird noise on the side I had the replacement, turns out a piece of my door had been left pressed up against the window which scratched it, they were very apologetic when I had to go back where they bent the door back into place and had to order in another window since it scratched the tint on mine, and I got another courtesy car while they replaced it which was nice, but it was a pain to have to go back after having to go a few times already to get an assessment, drop it off and pick it up twice now.

A month after picking it up the second time, my fuel tank door wasn’t opening, which I never had problems with before and it was on the same side as the repair, to get it open one person needed to hold the latch up and another needed to pry it open with something, I took it back again today and they adjusted the latches so I’m hoping this is the last time I have to go back.

Overall I am a little disappointed in the service, it is already annoying having to get your car fixed when the accident wasn’t your fault but to have issues from the service provider as well and have to keep taking time off work to go back had been a pain.

But it all was covered under...

I recently had the pleasure of visiting the most organised car repair center in Auckland, and I must say I was thoroughly impressed with their services. From the moment I called to book my appointment, I knew I was in good hands. The communication was impeccable, and they sent me reminders via email and phone call one day before my scheduled appointment.

On the day of my appointment, I arrived on time and was greeted by a friendly receptionist who quickly got me sorted. The center had a great fleet of courtesy cars, and I was given a new Toyota Aqua Hybrid. The repair was completed on time, and I received a call the following morning to inform me that my car was ready for pickup.

When I arrived at the center, I was once again met with exceptional customer service. The team had my car ready to go, and the entire process was hassle-free, with no headaches. I couldn't be happier with the quality of service I received from the team at this...

Extremely poor customer service from an argumentative team that proved dishonest. I was informed my company car was ready via text late on a Friday before a long weekend. The text said cash was not accepted to pay for the excess, yet omitted to say credit cards aren't accepted either. I was told that my company had been informed by AMI and it wasn't their fault our internal communications had failed and because of this they couldn't release the car. Late on Friday there was no time to arrange payment via bank transfer and the staff seemed gleeful that they wouldn't release the car. There proved to be no record of the said communication. BEWARE! when you deal with Repairhub you are actually dealing with the policies and procedures of the faceless offshore Insurance company that owns them - insurance Giant (IAG/AMI). Avoid Repairhub and instead give your money to a locally owned conscientious business who cares more about...