Chipmunks Playland & Café Hawke's Bay — Local services in Napier

Having recently moved from Australia (where my son was born), we've visited countless play cafés across Melbourne as well as many here in New Zealand…Auckland, Rotorua, Gisborne and I can confidently say that Chipmunks Napier is in a league of its own. The cleanliness here is absolutely pristine. I genuinely couldn't believe how spotless and well-maintained everything was, it’s beyond anything I’ve experienced at any other playcentre. As a parent, that level of hygiene is incredibly reassuring. The two lovely ladies working the day we visited were nothing short of superwomen. Customer service like that is rare, and they absolutely nailed it. The environment is fun, safe, vibrant, and clearly run with pride. My son had the time of his life, and I felt so at ease knowing we were in such a well-looked-after space. If you're in Napier with young tamariki/kids, do not miss this place. Thank you, Chipmunks Napier, for setting the bar...

A first timer here myself, our Waipatu Kōhanga Reo tamariki and kaimahi had a ball, the whole area is fun, lots of pretty colourful tables and chairs spaced out out nicely, private rooms thank goodness for all our bags and shoes, it’s safe and so child friendly from the play area for all ages to the toilet facilities. The food and drinks came with a wide variety for all ages, loved the bathrooms, they were spotless, there’s changing table facilities in the wheelchair access bathroom for our babies, handbasins I have never seen before in New Zealand and all the countries I have been too, they are ideal, our babies did not need help washing their hands and I just had to take a photo. Great experience, we will definitely be back, best child...

I want to highlight the fact that the 10 trip multi passes only last 12 months. Never was this explained to me when I purchased nor when I used my tickets was I told that they would expire soon. When I protested this, I was allowed to use one of my remaining 4 tickets, so I guess thank you. But I don't feel like this is very good customer relations and has meant a big loss of money for me. Not happy. The place is fun but it's expensive, thus buying the multipass which saves a bit of money. Just make sure you go often enough to...