Stingray Matt’s Takeaway — Local services in North Island

Amazing fish and chips. Very satisfying, so it’s easy to see why this place is so popular!

But… if a takeaway place is going to be so popular, it needs to have an order numbering system that works.

After waiting 45 minutes, our number was called. I went to collect our order, only to be told that someone else has the exact same number, so our order was not actually ready. And it wouldn’t be for another 45 minutes. If we’d known from the get go that it’d take 1 1/2 hours to prepare our takeaway order, we’d have gone somewhere else. No matter how good the fish and chips are!

Two suggestions to make the customer experience so much better:

Use unique numbers. No way should it be possible for multiple customers to have the same order number. It’s both confusing and disappointing that your food won’t be ready for another 45 minutes, after already waiting 45 minutes, despite your number having been called.

Use a sequential numbering system. Without one, it’s totally impossible to tell where you in are in the queue. Orders jump around — from number 32 to number 78 to number 25 — in a way that just seems totally random. If numbers are sequential based on when the order is made, then it would be so much easier to tell where you are in the queue (and how long the wait will be). I don’t mind waiting a while if I know my number is 50 and the order that is ready is number 10, as I know I’m 40th in the queue. It’s annoying being constantly on edge waiting for your random number (which could be the same as someone else’s) to be called at any moment, without having any idea as to how many orders are ahead in the queue/how long the wait will be.

Great food but no way would we go back if the experience is going to be so confusing, with no indication of how long the...

Was disappointed. Mary and her crew was not there. Did she sell? This was Monday Labour Day ‘24. Chips tasted like it was cooked twice. The hoki fish wasn’t fresh and was just OK. One thing that was a thumbs up was that it wasn’t oily. The hamburger was OK. My fish burger wasn’t good. The good is that it had tomato, lettuce, sauce. I did ask for extra egg, but wasn’t added but was charged for it. I did call them about this. The fish was crumbed but slightly over cooked so the crumbs were too crunchy. I did not finish eating the fishburger. The donut was good. The pineapple fritter was good. The banana fritter was a disappointment. The batter was good with the sugar but the actual banana wasn’t. I think it was pre-frozen because when I bit into it a lot of liquid came squirting out. I tipped it up-side-down and a whole lot of liquid came out. It put me off so I didn’t finish eating 3/4 of it. Overall very disappointed. Was not up to Mary’s standards. I “may” try them one more time, but they definitely need to...

I bought 2 fish at $11.00. As I paid, the lady who served me coughed on my ticket and handed it to me. I noticed this and moved to sit and wait for my fish. That same lady kept coughing in the food prep area as I watched and waited. It became clear to me that she was sick. As she placed my fish onto the paper, I saw her cough multiple times directly down onto my fish, not even trying to cover her mouth or look away from coughing onto my order at all. It neaely seemed deliberate. I didnt want to recieve my order, but I was just so flabbergusted at her complete disregard for food hygeine that I took the order and threw it away. This event was so disgusting that I will NEVER buy from these owners of StingRay Matts again. If your sick, dont go to work and spread your sickness. It could've been Covid for all I know. If you hate your job, dont do it, find one you like instead of spreading your...