eforea spa at Hilton Queenstown — Local services in South Island

I do not feel this was a 5 star experience. I booked a 90 minute relaxation massage at 6:45pm. The ladies asked I give them my room number as I was staying within the resort. When I did this they asked if I wanted an earlier appointment and I said no as I had dinner plans and was excited for my day to end with a massage. The day of the appointment I got two phone calls an hour apart asking to move my appointment forward to 5:30. I had already said yes the first phone call and felt that there was a lack of customer focus and more of a need to get out of work early. They then asked for payment as soon as I arrived and took me down to the ‘relaxation room’ which was just a room, nothing fancy or 5 star. Then was taken straight to the treatment and got the massage. The lady was very nice but the massage itself was not that great. I did not feel relaxed and felt like I was barely massaged. I have been to multiple 5 star spas before and I was given tea and forms to fill out upon arrival, taken to the change rooms and given robes, and the service was amazing…. But here I felt like I just walked into a massage parlour on the street.. if I wasn’t a guest at the hotel I wouldn’t have even known there was a pool and spa downstairs.. I wasn’t told there was a change room with showers.. I wasn’t hot towelled off completely only on my back? Once the treatment was done they sent me on my way. I am very very upset and disappointed especially considering I paid $229 for...

This Hilton is located just outside of Queenstown. I stayed here for Christmas holiday. The ferry service made everything easy to get to the city. There was a bike hire located on premises that was reasonably priced for the day. If I want to be critical I could give 4 stars but the staff did a wonderful job, complimentary bottle of wine and handwritten note for the holiday stay. I am from the states and have been living in the country for 4 months on business and this country is experiencing unprecedented staff shortages specifically in hospitality and general services. I cannot blame the company for trying to do everything they can for their costumers. The country is having a hard time coming out of the lockdowns and enticing their own citizens to stay in the country. I hope 2023 fairs well, I would recommend this hotel to anyone looking for a low key or...

Very disappointing experience for what's meant to be a 5-star spa. I booked a 90-min massage for my birthday and was told the next morning they could accomodate 30 minutes after my requested time. I replied to confirm within 30 minutes, only to be told all slots were suddenly full. I called five times — no answer. Eventually, I was offered a 60-min massage at 4 PM, which I couldn’t take due to childcare. I had taken the day off work for this. After finally speaking to someone via the hotel, the manager emailed two days later saying appointments aren't confirmed without payment — had I been asked for payment at any point I would have gladly provided. I explained my frustration and mentioned I’ve been a loyal customer (buying gift vouchers, using facilities regularly), but received no apology or solution. Extremely poor customer service. Won’t...