ساكو الصوراي | SACO Alsawari — Local services in Makkah Region

I made an order online four days ago but I cancelled the order 30 minutes after I ordered it, because I decided I wanted a different item, by calling the customer service agent and they confirmed that she requested the cancellation on the system and that I didn't need to do anything else.

Then I received an email last week that the items will be delivered.. I called the customer service agent to reconfirm that the order was in fact cancelled and that she should make sure to call the warehouse to avoid shipping the items. She confirmed the same.

Today.. I received the cancelled items and they are sitting outside in my garden. Any damages that will happen to them from now till the time that someone comes to pick them up are not my responsibility as they are too heavy to move.

Absolutely ridiculous. Not sure if your customer service agents think they are just there to talk to people on the phone for fun or actually do their jobs. I don't call Saco to...

#1. Depending on the time you go you either get no help or you need to ROAM everywhere to LOOK for help. #2. When I went to look for a promotion sale for a set of pots, initially even with a PICTURE the guy kept on saying "La, La, La". He then took me to an item and says "I have different" --- it was what I had asked for the the first place! #3. Once we establish this he was EXTREMELY helpful --- I am so sorry I did not write his name down as did not know woukd post here. #4. SHOPPERS CARD Fiasco! Those same pots were quite expensive and I bought 2 -- one 4 my friend. Asked at customer service if not have card what to do. They said I can add later by calling the number on card. I did that and phine person said no, go back to store, I went back to store and they said "Halas...no card no credit". So be warned...keep ur shopping...

Today for the first time i visted SACO branch and it was easy to find someone to help but its ok as i am already SACO addicted , something must be highlighted Mr.Lemuel just made my day as i was searching for an item that i have already went to other braches and SYS says its there but actually its not. Lemuel decided to stop this and he dove into the saco ocean and he got me the wanted Bosch Drill, thanks to him for good listening,smiling, active. And as i do customer service diploma, he was 9.5 out of 10.Thanks for the...